Bank customer card recording from my end proving that wrong information was provided

[Silentnamrata5464]

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Silentnamrata5464
PARTICIPANT
April 22, 2025 at 4:04 am

Hi, I record every single call on my phone.

I had recorded a call that I made to customer care to clarify whether I would be charged for a particular transaction or not. I was told I wouldn’t be but it turned out that customer care lied/misrepresented the information.

Can I send the recording to customer care email ID as evidence of wrong info provided by customer care? Or should I desist from doing that given that recording calls without their consent might be illegal and violation of privacy laws?

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[Happyshagun7651]

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Happyshagun7651
PARTICIPANT
April 22, 2025 at 5:30 am

NAL – Generally, when you record a call, the phone gives out a warning saying the call will be recorded which IMO is consent to record and not illegal after that.

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[Happytiger3964]

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Happytiger3964
PARTICIPANT
April 22, 2025 at 6:06 am

Not necessarily, samsung have this classic feature which makes it more superior to any other phone of any brand. No warning or no kind of alert. Just silently records calls when answered.

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[Happyshagun7651]

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Happyshagun7651
PARTICIPANT
April 22, 2025 at 6:48 am

Illegally recording calls makes a phone superior. Hmmmm.

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[Happytiger3964]

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Happytiger3964
PARTICIPANT
April 22, 2025 at 7:00 am

Recording your own conversation is not illegal. And yes it is. This small feature so soo useful in cases where u need proof to get your work done.

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[Silentnamrata5464]

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Silentnamrata5464
OP
April 22, 2025 at 9:23 am

Should I send the recording to customer care to get my work done?

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[Happytiger3964]

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Happytiger3964
PARTICIPANT
April 22, 2025 at 9:31 am

You can use this with bank Ombudsman to strengthen your argument. I was once sold an insurance policy in the name of investment. And the importance details like surrender policy was not shared nither during application not during a verification call from agency so i used my own recorded conversation with bank agent and agency phone call to put up my arguments. It took time but they at last cancelled the policy and full refund was given.

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[Silentnamrata5464]

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Silentnamrata5464
OP
April 22, 2025 at 9:35 am

Thanks, would do that. Just hoping it doesn’t backfire since it is a state run bank, which are not particularly customer friendly.

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[Happytiger3964]

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Happytiger3964
PARTICIPANT
April 22, 2025 at 9:47 am

Just be polite with bank representative and be more diplomatic than straight forward. And communicate mostly with emails if possible.

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[Happytiger3964]

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Happytiger3964
PARTICIPANT
April 22, 2025 at 9:49 am

BTW recording your won conversation is not illegal until it invades othe ends privacy and put his personal life in harm. So if your record conversation with bank employee which is in relation with your financial matters and have no relation with their privacy, then nothing to worry you can use that recording.

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[Happytiger3964]

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Happytiger3964
PARTICIPANT
April 22, 2025 at 6:05 am

OP is using a Samsung phone

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