[Scam] FabHotels deducted amount without confirming booking

[Yogeshguru816]

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Yogeshguru816
PARTICIPANT
April 8, 2025 at 8:30 am

I’m posting this to warn everyone about a recent issue I had with FabHotels that, frankly, looks like fraud.

I attempted to book a hotel in Varanasi through their platform. The payment of INR 3061 was deducted from my account, but the payment failed(amount was deducted) and no confirmation was received. Since then, I have no booking reflected in my FabHotels account.

I immediately contacted their customer support, and after multiple follow-ups via email, here’s what I got in response:

“We regret the inconvenience caused and would like to inform you that we have received the amount of INR 3061. Kindly create a pay-at-hotel booking (if not created) and share the booking ID with us so that we can update the amount in your booking.”

This is absurd.
Why should I be forced to make a new booking again just to get back the money they already deducted without providing any service? I’ve clearly stated that I do not wish to rebook and simply want my money refunded.

To be clear:
I have no active booking in my account.
The amount was confirmed as received by FabHotels.
This has been going on for several days without any meaningful progress.

If anyone has faced a similar issue or knows how to escalate this further (consumer forum, legal route, etc.),please suggest.

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