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RI am a student and my parents bought me a laptop (lenovo ideapad 3) from reliance digital at 22:30 on 31 march, and because they wanted to give me a surprise, they told me this in the morning and on 1st April I noted a damage in side corner, complaint on social media, got 1,100 as compensation, at that time they told me that extra 20-25% discount is given on withdrawn products only and we don’t take rerurns. On 2nd April they call to check the complaint is resolved or not, I told them it is being resolved but not yet resolved, but they marked it as resolved, on same day I randomly searched on Pserf of lenovo that this a withdrawn product and when tried to get a technical callback on lenovo they told this product is not supported, and in real till now my warranty is also showing out of warranty, I visited them and showed them this, they didn’t provided me any discount even though it is withdrawn product, and today their staff is saying “we do provide refund in fact many have opted for it and we have given them refund”. They told me to get all the asesories back to get my full money back, but when I got back in 30 mins later now they are saying i created new damages on my laptop even though my home to store both ways take 30 mins, according to them it was perfect when I visited them 39 mins ago but now it is damaged, and the accusations is I opened the laptop (they see a bump near mousepad), even though in system settings, it is showing all the parts are there, still they are accussing me and their manager left the store they told me to comeback tomorrow, I.e today. In this case should I make an AI made legal notice and take a print out of it to give it to the store manager? Please help.
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IYour first escalation should be with NCH, which has proven to be very helpful and responsive in my experience.
NCH complaints are easy-free and companies are quick to respond to them.
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RCan I cancel my bajaj finserv emi, as I am not being offered any refund and they are refusing it, I paid a down payment of 17,377?
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IThat would not be wise.
Your issue is with Reliance Digital, not with Bajaj Finserv. You would only be damaging your CIBIL and future credit potential if you do so, not to mention the TPA harassment Bajaj is known for.-
RThank you, I will try to return this product by asking reliance digital directly as today in their store, when I showed online written policy saying laptops are taken for return, SM replied this is probably a fame website. He is saying his own company’s website is a fake one. For every single accusation he replied with those bumps (little damage for which I am being accused). Thanks for your advice.
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HYou may prepare a legal notice using AI; however, send it via registered post to enable delivery tracking.
If you want to deliver the notice by hand, ensure that you obtain a signed acknowledgment as proof of receipt.
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