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ATwo weeks ago, I received a sudden message stating that an amount in my bank account was on hold. Confused about why this had happened, I contacted SBI customer care. They advised me to visit the main branch for further clarification.
I went to the main branch, where they checked my bank statement. There was no record of a transaction for ₹8,582—the amount that was on hold. Even after reviewing the reference details, they found no relevant information, just a random number. Since they couldn’t determine the reason, they asked me to submit a written letter and an email, which I did. They mentioned that the hold could be due to a fraud alert.
Following their suggestion, I contacted the cyber security helpline (1930). They provided me with a police station’s contact number. When I called, they informed me that it was related to some chain link issue and directed me to another police station. However, despite trying for a week, no one answered my calls.
Today, someone finally picked up, but the officer was rude and insisted that I must visit the Aimangala Police Station in person to resolve the issue. She said bluntly, “If you want your money, come here. Otherwise, don’t bother.”
I haven’t done anything wrong, yet my money is being withheld. It’s possible that I received the amount from a friend or a friend of a friend, but I fail to see why I should be held responsible for this. Moreover, travelling 5 to 6 hours just to visit the police station is extremely inconvenient.
How can I resolve this issue without having to make such a long trip?
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