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NHey there,
I recently registered 2 grievances on the consumerhelpline from my mother’s account against Lenskart’s but strangely the website now shows there is no record of both her docket’s numbers. Plus we are unable to login with her id as they are showing her number and email id are not registered whereas I have proof on email that they are.
I have registered two different complaints against Lenskart cause our issue is not being handled properly by them and on 21st March the issue was escalated by the portal executives. Both complaints were sent for convergence last but after that we are not able to access her account or the complaints. The sudden disappearance of my mother’s account on the National Consumer Helpline portal is concerning. I want to know if there is way to resolve this. I have emailed them but they sent a generic reply back saying to register grievance on their website or via call or app.
Can someone let me know if I can register a complaint on her behalf from my account. If yes, is there any process I need to be aware about? I have uncovered some pretty big issues with Lenskart while dealing with my mothers issue and they have been taking our issue for granted. I am one of many facing the same issue. While I am on the hunt for the right legal help myself but I would appreciate any legal help on this matter as this is a case of corporate negligence. Any help will be greatly appreciated. Thanks in advance!
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