Open scam by Swiggy. Can I drag Swiggy to consumer court or do anything about this?

[User_011536b5]

U

User_011536b5
PARTICIPANT
March 11, 2025 at 8:03 am

They had a coupon called ‘CREDSWIGGYUPI’, which said “Get flat Rs 100 cashback on using Swiggy UPI”

The TnC said that the cashback will be credited by the partner (CRED), check CRED app to claim your cashback.

I used the coupon and got no cashback or any further information regarding it.

I contacted the Swiggy customer care and after a long waiting time the customer care representative asked me to check with CRED.

Though skeptical I contacted CRED and got a call from their customer support. I explained them the situation, and the person started checking if any resolution was possible.

Ultimately after checking with multiple persons she said that Swiggy hasn’t informed them about such coupon, and moreover no record of that transaction has been on CRED so they won’t be able to provide any help.

I went back to Swiggy chat to inform the representative. All she had to say that she can’t help me over this and she will forward it to their team and they will contact me.

I was not having that bs again and asked for her manager who said the same thing again, after a long long wait time.

So basically my question is – Is this a scam and can anything be done about it?

Swiggy has used some company’s name falsely for their own advantage without their knowledge.

TLDR: Swiggy issued a fake coupon on CRED’s name. CRED has no idea about this coupon and Swiggy didn’t resolve the issue over chat or mail.

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[Braveseeker242]

B

Braveseeker242
PARTICIPANT
March 11, 2025 at 8:28 am

yes. register complaint on NCH app and PG portal

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[Happyshark11]

H

Happyshark11
PARTICIPANT
March 11, 2025 at 9:29 am

First get in touch with Swiggy & CRED on email and try to resolve on email. If that does not work, then send them legal notice and proceed with filing consumer complaint.

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[User_011536b5]

U

User_011536b5
OP
March 11, 2025 at 9:34 am

I have contacted Swiggy in the past for a food related issue. They don’t reply even after multiple emails.
Still, I’ll try again today.

And what should I write to CRED?

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[Happyshark11]

H

Happyshark11
PARTICIPANT
March 11, 2025 at 10:02 am

Write emails to create a paper trail which you can use in your case as evidence. Write to CRED that about the coupon and ask for cash back. Chats or calls you have with customer care are generally outsourced to call centres etc., who are not Swiggy employees. So you need to send them email to prove that you have contacted them directly about the issue.

If they don’t reply within 2-3 days send notice and file consumer complaint.

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[User_22e39bb2]

U

User_22e39bb2
PARTICIPANT
March 11, 2025 at 11:10 am

The same happened with me, gave up in the end

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[Primepanda2774]

P

Primepanda2774
PARTICIPANT
March 11, 2025 at 11:24 am

You’ll get it, I just got a msg from Cred today.

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[User_011536b5]

U

User_011536b5
OP
March 12, 2025 at 5:27 am

That’s strange. The customer care representative told me that they have no information about this coupon.

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[Rapidwolf6431]

R

Rapidwolf6431
PARTICIPANT
March 11, 2025 at 11:25 am

A simple legal notice would do.

I was handling a similar case for my client (although it was against another food delivery app).

We sent them a legal notice and the issue was resolved in a week.

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[Silentsangita9853]

S

Silentsangita9853
PARTICIPANT
March 11, 2025 at 5:19 pm

Same happened with me.

For first time when I raised the ticket with cred they gave me the cashback but refused second time.

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