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RI vacated my Colive property on 31st January 2025 and applied for my security deposit refund through the app. After the waiting period, I still hadn’t received the refund, despite multiple tickets, phone calls, and follow-ups. Eventually, I had to file a grievance in the consumer court.
Only after that, Colive responded by sharing a tracking ID and said they had dispatched a cheque via post on 8th April — which was already a delayed approach. Based on that, I marked the grievance as resolved.
But on 12th April, the post was returned to Colive due to insufficient address. I immediately informed them, re-shared my complete address, and was told they’d send the cheque again. After more follow-ups, they told me on 24th April that the cheque had been re-dispatched and asked me to wait 24–48 hours for a new tracking ID. To this day, I have received nothing — no cheque, no tracking ID, no refund.
To make it worse, Colive only accepts rent via UPI or instant payment methods, and doesn’t allow cheques or cash — yet, they send refunds via cheque, which causes huge delays. My friend, who vacated the same day, received their refund directly into their bank account — why the double standards?
And now? Customer care doesn’t even answer calls, or if they do, they just tell me to “please wait” with no clarity. It’s beyond frustrating and mentally exhausting.
If you’re thinking about moving into Colive — be warned. Their refund process is broken and customer service is terrible.
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