Flipkart not refunding amount of complete laptop protection

[User_721276be]

U

User_721276be
PARTICIPANT
February 21, 2025 at 7:08 am

Hello guys!

In short Flipkart sucks – in their app they don’t have option to cancel the insurance you buy for laptop separately. I have lost 5k and more importantly time I wasted explaining same thing to various agent again and again who don’t even know how their app works.

I ordered a laptop (Sep 29 2024) from Flipkart along with 3 year complete protection warranty for the laptop. I received defective laptop,
when I tried requesting for refund it was cancelled citing something about seller refusing to refund the amount. I was told
by Flipkart customer support to contact the brand of laptop for refund. I then contacted Lenovo and received the refund for the
laptop. I was also told by Flipkart customer support that once I receive refund from brand then Flipkart will initiate the process
for cancelling the 3 year complete warranty.

I was then told by Flipkart to contact Jevees for the refund and they said to contact Flipkart for the same. Now, Flipkart is denying refund for that citing laptop hasn’t been returned via Flipkart.

I filed a company on consumer helpline website this was their response:

Hi, Greetings from Flipkart! Order ID: OD432445499764556100 We are sorry for the trouble caused. We certainly understand your concern. We would like to inform you that since the product was delivered on 05 Oct 24, it is post 10 day Return policy. Due to this sorry to inform you that the seller will not be able to initiate the refund request of the product. Hence, closing the complaint from our end as per the policy. Your kind understanding and cooperation are appreciated. Thank you.

The case has been disposed by consumer complaint this was their response:

The Company has responded to your grievance. If you are not
satisfied with the company
response and want to pursue the
case with the company for further
relief/ compensation in the
absence of suitable/ acceptable
redressal, you may file a case at the
designated Consumer Commission
online. Please visit https://e-
jagriti.gov.in/

Let me know if I can do anything now. Please raise this issue on Twitter because I think this seems very generic and many customers must have faced the same.

Thanks for reading!

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