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UI booked a bus from Lucknow to Delhi on 10th February, 2025 through redbus. (Bus operator name: Tomar travels). Bus was supposed to arrive on 12:00 am at the bus stop. I got a call from the bus operator 3-4 hours prior to bus timings that the bus will reach around 12:20 at the bus stop. I reached at the bus stop at 11:45 with one of my female friends. From I tried calling the bus operator 50 times but he didn’t pick the call. On redbus, there was no number given to contact either bus driver or conductor. Now it was 2am in the night. We called redbus customer support multiple times but told us to wait for few more minutes but no sign of bus. Worried about our safety we decided to take a cab from Lucknow to Delhi (which costed around 9k). Next I called the redbus support again and explained the situation. After a while, got a mail that I will be getting 1500 rupees as refund of the bus ticket for which I paid 5200 rupees for two tickets. I have been trying to call redbus support again and again but these shamesless MFs are cutting the call abruptly. I am intending to take this matter legally. Any kind of help/advice would be helpful because the kind of inconvenience me and my friend had to face is much beyond the amount they have refunded or the way they are handling it.
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