Motorola and Flipkart scamming by delivering mobile with defective screen

[User_a3b747fb]

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February 11, 2025 at 9:21 am

Ordered moto edge 50 neo on Jan 31, got it delivered by Feb 4, after some days my parents started to notice red led blinking in the middle of the screen.
Seems like a defective screen, so after that I contacted flipkart regarding this for exchange, they said that since this is open box delivery the service is done from our side.

So now brand needs to address this issue and gave the respective motorola website and asked me to submit the form there, got a mail after sometime to visit the particular service center in our area, so my father visited the motorola authorised service center, so there they checked for about more than 1hr it seems and told there’s a very micro scratch at the top, so it needs to be send to the company for verification and further process and he also assured that it can be claimed under warranty, it can be replaced and worst case they might only issue screen change and said that they will come back on Monday, when asked on Monday they said company is yet to comeback and will call on Tuesday.

Since Tuesday is the last day for 7 days warranty, today when asked he said the red blinking issue is happened because you guys dropped the phone and asking us 10K INR to pay for repair, this was a gift to my mom and also I’m not in my hometown, since they’re elderly people, I think they’re trying to scam us. If anyone got any ideas pls help. Even though we didn’t drop it, he was asking us to provide proof that we didn’t drop, when we asked about he might’ve dropped, he said out facility has 15 CCTVs come and check, also he says flipkart might’ve delivered faulty item, we cannot be responsible for this and he also said that if this is bought from moto website directly we can replace it, also he’s not allowing to speak with higher authority in that service center. He also flat out says that red light blinking issue occured because of the micro dent present at the corner of the screen due to mobie falling to the ground

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