Stranded at Dubai Airport for 14+ Hours Because of a SpiceJet Delay – overlooked the airline while booking

[User_50a45337]

U

User_50a45337
PARTICIPANT
January 28, 2025 at 12:14 pm

Hi everyone,

I’m writing this from Dubai Airport, and I’m honestly exhausted and frustrated. Here’s what’s going on:

* My SpiceJet flight was **originally scheduled for 11:30 PM 27th Jan**, but it was **delayed to 1:30 AM**.
* We went through immigration, boarded the flight, and then—out of nowhere—they called us all back because the **crew wasn’t available**.
* It’s now **12:30 PM**, and we’ve been waiting for over 14 hours with no proper updates. They’re now saying the flight might leave at **5 PM**, but honestly, I have no confidence in that at this point.

The worst part? **There’s no SpiceJet team around to help us**. Nobody is giving us clear answers or even basic support.

On top of all this, I’m on a **single-entry visa**. Since I’ve already gone through immigration and effectively exited Dubai, I can’t go back into the city without risking visa issues. I feel completely stuck and abandoned.

# Can I take legal action against SpiceJet?

Does anyone know what my rights are here? I’ve heard about passenger protections for delays, but I’m not sure what applies in Dubai or for a flight heading back to India.

If you’ve been through something like this or have advice on how to escalate the issue—whether it’s with SpiceJet or the aviation authorities—please let me know.

Thanks for reading and for any help you can offer.

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[Luckybear8410]

L

Luckybear8410
PARTICIPANT
January 28, 2025 at 12:19 pm

You can. But there’s lot of people who are in line to make SpiceJet pay

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[Aryanstar339]

A

Aryanstar339
PARTICIPANT
January 28, 2025 at 12:25 pm

Never book a spicejet they are almost on the verge of bankruptcy their operations are a mess.

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[Braveanvi8270]

B

Braveanvi8270
PARTICIPANT
January 28, 2025 at 12:32 pm

Agree with sense about Spice Jet. They are in trouble and unable to maintain right level of customer service going.

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[Premwolf324]

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Premwolf324
PARTICIPANT
January 28, 2025 at 1:12 pm

Priortize getting out of Dubai abhi toh .

Gave up on spicejet a while back

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[User_08723dc5]

U

User_08723dc5
PARTICIPANT
January 28, 2025 at 3:02 pm

Spicejet is still doing business 🤦🏻‍♂️, You’ve got some guts OP to trust them for internationals

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[User_08d025a7]

U

User_08d025a7
PARTICIPANT
January 28, 2025 at 4:08 pm

Air Sewa has citizen charter. You can go through it and get appropriate compensation by escalating within spicejet. If the nodal head does not respond favourably, you cna approach air sewa ombudsman. At that point, they will comply to whatever the charter guarantees. If you have any losses beyond that which you wish to claim, it would be difficult. Main argument in that case will be based on that SpiceJet was not present at the airport to tell you about your rights and provide food and accommodation.

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[User_08d025a7]

U

User_08d025a7
PARTICIPANT
January 28, 2025 at 4:08 pm

NAL. But have used air sewa before.

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[User_50a45337]

U

User_50a45337
OP
January 28, 2025 at 7:04 pm

Finally landed in Delhi, tried writing to Spicejet. Will try the air sewa thing to see if something can be done with this bullshit of an airline

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[User_55db4437]

U

User_55db4437
PARTICIPANT
January 29, 2025 at 7:33 am

I booked a flight from Dubai to Cochin. And I just found out there are issues with SpiceJet. Is this common in Dubai ?

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[User_50a45337]

U

User_50a45337
OP
January 29, 2025 at 7:36 am

Yes, this is a common practice. Yesterday, they cancelled the flight to Cochin.

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[User_0788695e]

U

User_0788695e
PARTICIPANT
March 10, 2025 at 12:02 pm

Spicejet delayed the flight again by 4 hours. What action can be taken against this pathetic airline?

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[User_50a45337]

U

User_50a45337
OP
March 25, 2025 at 5:50 am

I hope you have reached your destination. No you can not take any action. I tried everything nothing worked.

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