LG denying warranty over torn serial number

[Omdude455]

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Omdude455
PARTICIPANT
January 10, 2025 at 5:26 pm

So, I bought an LG C2 OLED which is under warranty. I shifted home and the labour accidentally taped over the serial number of the TV and when I removed it. The serial number also came with it.

Stars aligned!! The TV stopped working and the LG technician is denying the warranty and making a fuss over the torn serial number.

This is the second time I am getting the panel changed. First time, the serial number was there and it is present in their database. Cherry on top, the technician is pushing me for an extended warranty plan saying once I buy it. He will get my screen changed.

Is serial number really that important? Serial number is present on the TV cardboard box and also in the device information in the settings.

Am I getting scammed? Or Am I at fault here?

Should I consider legal route?

Any advice or suggestion is highly appreciated

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[Indiandude2263]

I

Indiandude2263
PARTICIPANT
January 10, 2025 at 5:32 pm

Do you have bill?

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[Indiandude2263]

I

Indiandude2263
PARTICIPANT
January 10, 2025 at 5:33 pm

Serial no is there on the box and the device then why so much fuss . Email lg guys or call them right away.

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