Swiggy charged full cancellation fee after their agent told me I’d get a refund

[User_b71b00d2]

U

User_b71b00d2
PARTICIPANT
May 5, 2026 at 7:47 am

Ordered food on 29 April (₹274). ETA was 20–30 mins but order wasn’t delivered even after 1+ hour. Delivery partner wasn’t picking up calls.

Contacted Swiggy support around 4:41 PM and explicitly asked if I could cancel and get a full refund. Agent said yes, so I cancelled. (I have call recording of this.)

Later got a message saying I was charged full cancellation fee (₹274) and no refund was given.

Contacted support again, they told me to email support@swiggy. Did that with proof (screenshots + recording), but they gave a partial reply only talked about cancellation charge, didn’t properly address the refund.

Now I’m filing a complaint on the consumer helpline.

Question is:

Should I just push for refund and close it?

Or go for compensation for delay + inconvenience + misleading info?

If compensation, what amount is reasonable? I was thinking of highballing around ₹6k–₹7.5k but not sure if that makes sense or if I should keep it lower.

Anyone dealt with something similar?

Share

[Author]

Posts