I paid for a meal on Zomato, received food from a completely different restaurant, and was denied a refund despite clear evidence. I had no food for the entire night.

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    • May 4, 2026 at 5:17 pm #77935 Reply
      User_70ca8be5
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        User_70ca8be5
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        May 4, 2026 at 5:17 pm
        Ordered from **Biryani Zindagi.** Received food from **Biryani Life.** Bill wasn’t in my name. Biryani Zindagi confirmed the order was never theirs. Delivery partner refused to take responsibility. By the time this was sorted — every restaurant had closed. I went to bed hungry. After waiting 24hrs, Zomato’s response?

        “We are unable to take further action in this case.”

        No refund. No explanation. Case closed. This is the **second time** this has happened to me. Both times — nobody took responsibility. Not Zomato, not the restaurant, not the delivery partner. They took my money. Left me hungry. Closed the case. thinking of Filing at District Consumer Forum now. Has this happened to you?

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