HSBC linked my Premier account to a stranger’s KYC for 4 months and then offered 5,000 as compensation 🫩

[User_06c6a98d]

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User_06c6a98d
PARTICIPANT
May 4, 2026 at 8:20 am

So here to vent out, please bear with me and share your thoughts on how can win over this on RBI Ombudsman Level.

So, I chose HSBC Premier for better security, but I was completely wrong.

I don’t check my app daily. On April 12, I logged in for an emergency transfer and found my mobile number, email, and KYC details had been completely replaced with a stranger’s details.

Then I tried checking the statement, and found that The last email statement I actually received was in December. This means for 4 months, my account was completely compromised, and my Jan, Feb, and March bank statements were automatically emailed to this stranger.

The very next day I rushed to the branch. They only locked my net banking after my physical complaint. I spent 4 days on high BP meds, terrified my life savings were gone, before they finally fixed the technical issue on April 17

The Bank’s Joke of a Response:

I escalated this to the Nodal Officer, demanding compensation for the severe Account Takeover (ATO) vulnerability and mental agony. Their response:

Blamed it on an “updated during system maintenance.”

Claimed “no personal info was disclosed” (a blatant lie, since the stranger got my statements).

Offered me a token ₹5,000 for the “operational error” and pushed my case to the Internal Ombudsman after I demanded higher compensation.

Please help!!!

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