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UHello,
My IDFC Savings Bank account was frozen on 30 March 2026 due to a complaint filed through “1930,” and a freeze order was issued by Bihar Cyber Crime. After the complaint, an amount of ₹7,467 was marked as lien, and my entire account was fully frozen. I was unable to send, withdraw, or receive money in my account.
I obtained the contact details of the complainant and discussed the issue with him. He informed me that he had sent the money by mistake, which is why he raised the complaint. He agreed to withdraw the complaint once he received the money back.
On 6 April 2026, my relative visited the Bihar Cyber Crime office on my behalf, as I am in Chennai. He submitted the unfreeze form, obtained a letter from the complainant, and returned the money in cash in the presence of police officers at the Cyber Crime Police Station in Aurangabad, Bihar. The police informed us that my account would be unfrozen within 2 working days.
However, even after a week, the account was still not unfrozen. I contacted the police officer, who stated that the process had already been completed and advised me to contact the bank or visit again. Despite explaining that I am in Chennai, he insisted that physical presence was mandatory and suggested sending my relative again. This was difficult, as my relative lives in Patna, which is around 200–250 km away from Aurangabad, and both locations are in different districts.
I then contacted the complainant again and requested his help, as he had already received his money back. He agreed and visited the police station again. During his visit, he learned that the police not closed the complaint. He filled the unfreeze form again and got complain closed on 16 April 2026. After his second visit, the police confirmed the closure, and my bank received the unfreeze order from Cyber Crime within 4 days.
However, a new issue has now arisen. Even after the Cyber Crime unfreeze order, the bank’s EDD team has frozen my account again. I contacted the bank manager, who asked me to submit a written request. I provided the letter, but my account was still not unfrozen. After a week, I followed up again, and the manager informed me that the EDD team required photographs of my house (as per the address in my bank account). I immediately submitted photos and videos, but my account is still frozen, and there has been no update from the bank or the manager.
I also emailed the IDFC regional nodal office, and their response was to visit the branch and complete the process. This is very frustrating, as I have already visited the branch more than 10 times. Initially, they said they could not act because the freeze was due to Cyber Crime. Now that the Cyber Crime issue has been resolved, they are saying they cannot help because the freeze is from the EDD team.
What should I do in this situation?
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