Amazon sent wrong/used laptop, denied return — who files consumer case?

[User_95b4fa8b]

U

User_95b4fa8b
PARTICIPANT
May 3, 2026 at 12:18 pm

Ordered a laptop on Amazon using **my account, my contact details, and my credit card** (for a friend). Open-box delivery was done.

After delivery:

* Model number **doesn’t match listing**
* Warranty shows **~5 months left** → likely used

Raised return → **denied citing “product mismatch”** (which is exactly the issue).

I have invoice, chats, warranty proof, and delivery evidence, Call recordings

**Questions:**

1. Should **I file the consumer case** (since order + payment + account are mine), or my friend (who received it)?
2. Does accepting OTP during open-box weaken my case?
3. Is warranty mismatch strong proof of a used product?

Any advice appreciated.

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