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SMy uncle runs a marriage hall business in India. Yesterday, we had a wedding where the client didn’t mention anything about needing an orchestra setup beforehand. He only informed us a few hours before the event, which caused some last-minute chaos and took extra time to arrange everything properly.
On top of that, there was a power cut (common issue these days with so many weddings happening). Power was out for just 5-10 minutes. We immediately apologized to the family and also gave them compensation for the inconvenience.
Despite this, the client got extremely angry and has now posted multiple fake Google reviews. He’s claiming things like his car got damaged in our parking area, along with other false accusations. None of this actually happened.
We’re a legitimate small business trying to do things right, but these fake reviews are hurting us badly.
Has anyone dealt with something similar? What’s the best way to get these fake reviews removed from Google? Do we respond publicly, report them to Google, contact a lawyer, or is there something else that works in India?
Any advice would be really helpful. Thanks!
We have no problem with 1-2 genuine negative reviews about the actual issues (like the short power cut). I fully respect freedom of speech. But posting 20-30 completely fake reviews with false claims is review bombing, not fair criticism.
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