Need legal advice (India) – can I realistically claim compensation from booking app/ bus operator for this?

[User_3ea6cdcd]

U

User_3ea6cdcd
PARTICIPANT
April 28, 2026 at 3:55 am

I booked a confirmed redBus ticket. Scheduled boarding was 10 PM, but I was stranded at the boarding point till after midnight. I got a 1-hour delay SMS around 9 PM, but later app support told me the bus would come around 10:45 PM. It still didn’t come, calls went unanswered for a long time, and I was still waiting at 12:04 AM (I have timestamped proof + call logs + tracking screenshots).

I finally boarded after around 12:15+ AM. My seat was dirty and had a strong urine-like smell. I informed the conductor, he said okay but never came back. Scheduled arrival was 8:30 AM, but trip got delayed significantly beyond that too. Also, app showed my trip as “completed” while I was still physically inside the bus.

I have screenshots of ticket, delay SMS, live tracking, call logs, timestamped location proof, and the false “trip completed” status.

Question:

Under Indian consumer law, is this strong enough for compensation for deficiency in service?

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