Gave my phone for a ₹4K repair… got it back BROKEN. Now they want ₹22K to “fix” their mistake. Is this normal??

[User_ebf3c478]

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User_ebf3c478
PARTICIPANT
April 27, 2026 at 6:51 pm

I’m honestly shocked this is happening at an official Samsung service center and I need to know if I’m being played here.

Device: Samsung Galaxy S23 Ultra

Timeline:

• ~1 month ago: Back panel slightly lifted

→ Went to official Samsung service center

→ They said “just adhesive issue”, charged ~₹1000, fixed it

• Today (April 27): Panel lifts again

→ Go back, now they say it’s battery swelling

→ Quote ~₹4000 for battery replacement

→ I agree

So far, all fine.

NOW THE PROBLEM:

I go to pick up the phone in the evening… and the **back panel is completely broken/cracked**.

After arguing a bit:

→ They admit it happened there

→ Agree to replace back panel for free

But then comes the twist:

• They say new panel “won’t fit properly” because of minor frame dents

• Say I need frame + display combo replacement

• Quote: ~₹22,000

• REFUSE to give anything in writing about the damage or their claims

So let me get this straight:

I gave them a functional phone (only battery issue)

They broke the back panel

And now I’m supposed to accept either:

A) A poorly fitted repair

B) Or pay ₹22K to “properly” fix it

How is this even acceptable?

Also, they are straight up refusing to document anything. No written note, no email, nothing.

Questions:

1. Is this a known tactic to push high-value repairs?

2. Can a service center legally return a device in worse condition?

3. What’s the most effective way to escalate this with Samsung India so it actually gets resolved?

4. Should I already be thinking consumer court or is there a better first step?

Honestly, this feels like I walked in for a small repair and got trapped into a ₹22K problem I didn’t create.

Would really appreciate advice from anyone who’s dealt with Samsung service centers or similar situations.

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