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B[India] E-Scooter dealer inflated invoice by ₹11,000, added undisclosed insurance loan — what are my options?
Looking for advice on a consumer fraud situation involving my parents (both uneducated, based in Agra, UP).
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What happened:
My parents went to buy an e-scooter from Nikky RG Electric Vehicle, Agra and were verbally quoted ₹47,000 as the total price. They paid ₹4,500 as advance/down payment.
However, two Bajaj Finance loans were created in my mother’s name without her understanding:
Loan 1 (P461PSC91275261): ₹58,000 — Life Style Finance — 18 months — ₹3,222 EMI — 1 advance EMI already collected
Loan 2 (P461PLS91275265): ₹3,077 — Insurance Funding Loan (Life Style MAX) — 17 months — ₹181 EMI
Total actual outgo: ~₹65,500+ vs the quoted ₹47,000
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The Invoice:
The tax invoice (dated 22-Apr-2026) from Nikky RG Electric Vehicle shows:
– Vehicle: E-Scooty Model Smart Plus DL
– Invoice amount: ₹58,000 (taxable value ₹55,238 + GST ₹2,762)
– Payment mode: Bajaj Finance
The invoice amount exactly matches the loan amount. There are no separate line items for registration, road tax, or insurance. Just the vehicle at ₹58,000.
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Key Evidence:
1. Recorded phone call with showroom owner where she explicitly states: “47 hi humne charge kiya hai, aur 42 hi humein finance wale se aane hain” (We only charged 47k, and we only receive 42k from the finance company). Yet the invoice says ₹58,000.
2. Insurance loan was never disclosed. The showroom denies any insurance. A Bajaj Finance agent on a separate recorded call confirmed it is a “medical” insurance from Bajaj’s side. My parents were never told about this second loan.
3. Bajaj Finance’s own SOA for Loan 1 shows ₹11,087 as “Interest Paid By Manufacturer/Dealer Upfront” meaning the dealer paid a subvention to offer 0% EMI. Despite this the invoice price was ₹58,000, not ₹47,000.
4. The showroom lady’s explanation for the price difference was that “file increase karni padi because down payment kam thi aur tenure 12 se 17 mahine kiya” — but this makes no logical sense for a 0% interest loan where extending tenure shouldn’t increase the principal.
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Current status:
– Both loans are active as of 24-Apr-2026, no EMIs paid yet except the advance EMI of ₹3,222
– First EMI due 2-May-2026
– My mother has no email ID registered with Bajaj
– I have 5 recorded phone calls in Hinglish as evidence
– I have the invoice, both loan repayment schedules, and Statements of Account
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My questions:
1. Does the recorded admission of ₹47k price vs ₹58k invoice constitute fraud/cheating under IPC 420?
2. Can the insurance loan (Loan 2) be cancelled on grounds of no informed consent? Who is liable — dealer or Bajaj?
3. Should I approach Bajaj Finance grievance first, or directly go to Consumer Forum or police?
4. Is there a time-sensitive deadline I should be aware of? Bajaj’s SOA says disputes must be raised within 10 business days of statement date (24-Apr-2026).
5. Would Bajaj Finance be considered a co-conspirator or are they a victim of dealer fraud here?
Any advice appreciated. Happy to share more documents if needed.
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