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UA few days ago at a Mother Dairy store, I faced a incident. I purchased item worth ₹45 and paid ₹100 in cash. Instead of returning the legitimate ₹55 change, the staff gave me ₹53 along with unwanted toffees.
When I politely insisted on exact change, they refused, despite a coin bowl with ₹5 coins clearly visible on the counter. They argued, forced toffees on me, and even rudely said: “Return the ice cream back, I won’t give ₹5; if you want, take toffee.” I did not complete the purchase and returned home.
I then drafted a professional complaint mail to Mother Dairy officials and customer care, clearly explaining the incident and my demands as per the Consumer Protection Act. My demands are reasonable.
Today, I received a call from their representative. I explained everything again, and they assured me that action would be taken. I also informed them that I expect timely updates by mail, failing which I will escalate further. I know exactly what steps I can take if required from starts to end.
will they actually take action, or should I pursue this matter until my demands are fully satisfied? Should I continue pressing until appropriate action is taken against the staff and my other demands are fulfilled, or should I leave the matter? If I tell my parents, they might say: “Forget it, why are you making an issue over ₹2? Why take away a poor man’s job?”, For me its not about 2rs its about the force selling and unethical practice.
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