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ITLDR at the bottom.
Important: This is longer but please read
I had been using Jio Fibre connection since long.
In December 2024, I was shifting to another place, so I raised a relocation request to the new location where Jio’s service is available.
Their service area manager that it will take time 2-3 weeks to relocate and insisted for Jio Air Fibre.
I denied for that and I’ve sent them three emails over the period of 3 days that explicitly mention to cancel/terminate my Jio Fibre connection.
I got a message on Jan 1 2025 for cancellation of my connection but these dumbo never came to pickup or cancel the connection.
I paid for the whole month from Dec 21 2024 to Jan 21 2025, used connection till Dec 29 2025, only for 9 days and this shit company Jio never refunded my money.
Moreover, this fraudulent company Jio Fibre keep sending me the bills each month.
I raised a complaint on consumer portal and these Jio Fibre idiots closed the complaint with fake update:
“`
This is with reference to NCH complaint our team has investigated and understood that customer has not followed relocation process hence relocation request has been cancelled and customer need to take new connection at his new location. And we have observed that customer has not settled his January 2025 bill for INR 824.82 hence he has received the outstanding bill in February if he wish to cancel the account. Customer need to settle his bill to process his relocation process. relocation process is available on MYJIO app.“`
These dumbed down people from Jio keep raising complaints on my behalf and their engineers call to fix the connection.
While I’m not at the previous location anymore. I don’t use their connection.
Out of this harrasment, I raised another complaint on PG Portal and demanding immediate delink/termination of my account, demanded my refund.
Some another idiot from Jio customer support calls and ask to perform the relocation, I clearly denied for that and this dumbo asked to return their router and denied to refund the 20 days money back.
I clearly told him that I had to cancel the connection because Jio engineer told that they will not be relocating and asking for Jio Air Fibre.
Even when I have their scrap router, why am I supposed to give them back when they are not even refunding my money.
It’s been 4 months, there should be rental for storing someone’s garbage at my place.
Even then, I was ready to return the router, these idiots generated a pickup request and but no one show up and they closed it on their own.
Now, today, these dumbo from Jio closed the complaint on the PG Portal as well.
“`
This is with reference to DOT complaint. Our team has investigated and understood that customer had requested for relocation and also raised cancellation request. We have observed that cease was raised due to non payment and customer has not cancelled the device. Customer to follow relocation process. Customer has to handover the old device to nearby JC to get relocation residual. If any disconnect respond if any support required.“`
What can I do with this?
– They are not removing my connection from my Jio account
– POS company Jio sent another bill yesterday
– They are not refunding my money back
– They are expecting me to return their scrap from old location after 4 months of shifting to a new place.I’m very frustrated and angry by all this harrasment.
Should I just ignore everything? Can they wake up after few years and ask for more money and their device back?
I tried to lodge a complaint on consumer court but that e-jagriti portal looks too intimidating.
Please help.
TL;DR (CHATGPT):
The user had a Jio Fibre connection and requested cancellation after moving in Dec 2024. Despite multiple emails and a confirmation message, Jio never picked up the device or processed the cancellation. They kept billing the user monthly, closed complaints with false updates, and refused to refund unused days. Even after trying consumer and PG Portal complaints, Jio didn’t resolve the issue and continues to harass with bills and calls. The user still has the router, but Jio failed to collect it. Frustrated, the user asks if they should ignore it or worry about future consequences. -
SI faced something similar when I tried to discontinue my Jio Fibre connection.
They kept on calling and saying stuff like “we are Jio, you have to return our router”. I told them “ghar pe pada hua hai jaake utha lo” to which they replied “hum ghar se nahi pickup karenge apko aake dena padega” and I replied “nahi dunga, jo ukhadna hai ukhad lo” in a very rude tone. They never called me again. So you can try something similar for your router problem.As far as the billing issue is concerned, I hope you’ve kept screenshots of cancellation requests that you’ve made via their app or by email.
Also, in all the monthly bills the data usage is mentioned – it should be 0 in all the subsequent bills since you’ve moved from that location already.
Use all this data to file a complaint in consumer court.NAL.
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II’ve already filed two complaints – NCH portal and PG Portal
And these idiots have closed both the complaints with the incorrect details.
I tried to look into consumer court through e-jagriti and it looks like a tedious process as we need to prepare multiple documents.
They didn’t even refund my money.
Btw, is the connection still active in your account? Do you receive the bill?
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SBro, you have to collect all this data and file a complaint with e jagriti, just to teach them a lesson.
I remember they added a bill for the succeeding month after my cancellation request, and then I received several calls asking for the reason for discontinuing my connection. After like 6-7 calls, I got another call from someone claiming to be from Jio HQ, and asking the same question. So I yelled at that person, called their company and Ambani dumb, and told them to never call me again. That person didn’t respond, cut the call, and when i checked the myjio app, the bill had vanished and my connection status changed to “plan expired”.I’ve never received any bill on that connection since, and have already taken a new connection in a different state under a different phone number.
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