11 month old kia car has been having repeated problems since purchase and have already visited service centre 9 times.

[Superdude7865]

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Superdude7865
PARTICIPANT
April 3, 2025 at 1:58 pm

I purchased a new kia Seltos is may of last year. Since day 1 I have been having repeated issues with the car (check engine light, suspension issues, weird sound from the engine etc) since then I have been to the Service centre many times (9 documented visits and 5-6 undocumented visits) all within the past 11 months and yet suspension issues and engine noise is yet to be resolved. Took the car in regarding the suspension problem today and was again told to leave it behind and they’d check and tell. I have spoken to the Service Manager and given an ultimatum for all issues to be fixed, I had also previously raised an issue with kia customer care for the same.

What are my legal options if the issue isn’t sorted out? These repeated visits to the service centre has caused me monetary loss and mental distress.

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[Quickfalcon1344]

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Quickfalcon1344
PARTICIPANT
April 3, 2025 at 8:13 pm

First step Legal notice demanding refund or replacement of the said car

Second step if demands are not met then case before consumer forum and v likely that you will get a favorable order of replacement of the car from the court

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[Superdude7865]

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Superdude7865
OP
April 4, 2025 at 5:51 am

I want to know if there are any set rules or precedents set for cases like this. The car is in drivable condition, but not the perfect/ advertised condition when compared with the test drive car etc.

Or would only the documentation of numerous service centre visits within a short span of time help my case?

What evidence would I need? I have proof of all documented visits to the Service centre including complaints raised.

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[Quickfalcon1344]

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Quickfalcon1344
PARTICIPANT
April 4, 2025 at 6:50 am

N number of precedents are available.

This is a very common issue many such cases come up before the consumer forum, also given the facts of the case you’re clearly on the side who has suffered a-lot due to deficiency in service by the company.

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