1mg.com sent heat sensitive pregnancy medicines in normal packaging in 42°C outside temperature

[Alphathinker3628]

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Alphathinker3628
PARTICIPANT
April 28, 2025 at 5:40 am

As the title suggests, 1mg has sent heat sensitive medicines meant for a pregnant lady in normal packaging without taking care of the storage warnings. The medicine packaging has clearly mentioned that it needs to be stored below 25 degrees celsius.

When I enquired about the shipping method before placing the order, they confirmed that the order will be shipped as a cold chain product and will be kept in 2-8 degrees celcius throughout the delivery.

But it was not delivered as a cold chain product and when I enquired about it, they said they can’t do anything now and offering the return.

I want to know what are my rights here in this case and if I can sue them for sending expired medicines and straight away lying

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[Urbanranjan8949]

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Urbanranjan8949
PARTICIPANT
April 28, 2025 at 5:47 am

They are offering return, aren’t they?

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[Alphathinker3628]

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Alphathinker3628
OP
April 28, 2025 at 5:53 am

Would you mind going through the post again? It is not about return. That option I already have in the app, I am more concerned about the way they lied and wasted our 5 days of medicinal course, and also its about sending expired medicines to be consumed by pregnant women.

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[Saratseeker418]

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Saratseeker418
PARTICIPANT
April 28, 2025 at 6:28 am

A product meant to be stored below 25C is not a cold chain product . It just means store away from direct sunlight and would apply to most medicines. Outside temperature over 40c does not mean the contents of the package were exposed to that temperature.

Also expired medicine means a medicine whose shelf life has expired. Courier transport of a medicine in a parcel will not result in expiry unless the parcel is left say on the roadside for a few hours.

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[Bravedevika7220]

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Bravedevika7220
PARTICIPANT
April 28, 2025 at 6:35 am

You should cut your ego if they are offering suitable compensation already. What else do you expect legally? You ordered online because it is cheap.

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[Alphathinker3628]

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Alphathinker3628
OP
April 28, 2025 at 6:38 am

I appreciate your suggestion about accepting the return.

>You ordered online because it is cheap.

I ordered it online because it was not available locally. God bless you with your ignorance and assumptions

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[Bravedevika7220]

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Bravedevika7220
PARTICIPANT
April 28, 2025 at 6:55 am

No doctor writes a cold chain medicine that’s not available locally. Stop lying.

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[Alphathinker3628]

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Alphathinker3628
OP
April 28, 2025 at 6:58 am

Ever heard of online consultation?

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[Bravedevika7220]

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Bravedevika7220
PARTICIPANT
April 28, 2025 at 7:07 am

Even a tier 4 town has all pregnant medicines and vaccines available. What do you expect a courier company to do? Do you think they can send an ice box for 3-5 days to deliver cold chain medicines? Don’t say you are in a village but 1mg kindly delivers medicines to your location.

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[Desisapna4813]

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Desisapna4813
PARTICIPANT
April 28, 2025 at 2:55 pm

Take a pregnant woman to see an actual doctor.

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[Desisapna4813]

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Desisapna4813
PARTICIPANT
April 28, 2025 at 2:54 pm

Genuine question. Do you truly believe the local medical store get temperature controlled delivery for any medicines?

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[Quicksushma9423]

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Quicksushma9423
PARTICIPANT
April 28, 2025 at 9:27 am

Doesn’t matter if it’s cheap or not

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[Shivanshstar626]

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Shivanshstar626
PARTICIPANT
April 28, 2025 at 6:53 am

The return is the resolution. If they would refuse return then and only then can you go to consumer court. Not even civil court.

If you would’ve consumed these medications even then it would’ve been your fault for not checking condition of the product before consumption.

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[Shachiseeker740]

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Shachiseeker740
PARTICIPANT
April 28, 2025 at 6:26 am

Why do you want to waste energy in such things create more stress around pregnant women. Just take the return and try to buy things in local shops so you’ll know what you’ll get

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[Alphathinker3628]

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Alphathinker3628
OP
April 28, 2025 at 6:33 am

I appreciate your suggestion, but this medicine was not available anywhere in local medical.

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[Shachiseeker740]

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Shachiseeker740
PARTICIPANT
April 28, 2025 at 7:37 am

If you’re in Bangalore I’ll help you out

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[Samirlion580]

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Samirlion580
PARTICIPANT
April 28, 2025 at 2:14 pm

Not even at hospital shop …where it was prescribed

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[Happybear2986]

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Happybear2986
PARTICIPANT
April 28, 2025 at 6:36 am

They made a mistake and offering return. Move on.

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[Alphathinker3628]

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Alphathinker3628
OP
April 28, 2025 at 6:46 am

To all the people who are suggesting that I cut the ego and accept return.

I am assuming that you are not living in a village where medicals have limited availability of medicines

Even if I accept the return and order this medicine again, they will send the expired medicine again without taking care of temperature requirements and will waste another 5 days of medicine course.

FYI, it takes 4-5 days for medicines to be delivered once the order is placed.

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[Urbanishant8100]

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Urbanishant8100
PARTICIPANT
April 28, 2025 at 6:54 am

NAL.
I would suggest to spread the word and inform others about the incident, so posting it on social media and other city subs on reddit will save others from such trouble.

Its not worth going to consumer court for such issues, one simply ends up spending time energy and money.

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[Alphathinker3628]

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Alphathinker3628
OP
April 28, 2025 at 4:01 pm

The only sane comment out of all the triggered folks with room temperature IQ. They won’t understand the situation until it happens to their loved ones

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[Alphaguru3758]

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Alphaguru3758
PARTICIPANT
April 28, 2025 at 7:13 am

First world problems

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[Swiftrina9211]

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Swiftrina9211
PARTICIPANT
April 28, 2025 at 7:31 am

Can you sue them? Sure you can. You can sue anyone you want to. Your case will probably be rejected by court given that the resolution has been provided to you already.

You were sent expired medicines for which you were offered a return.

You were lied to about the transport conditions. Yes. But again you are getting your money back. That is the resolution you are going to get.

You can consult with a lawyer, if you wish to but I don’t think you’ll get much out of it.

Also, just a side note.

It is very likely that the manufacturers of the said medicine, are not storing it below 25°C. Even if they are, they are not transporting it to the distributors at the mentioned temperatures.

The storage conditions are general guidelines that manufacturers will write of their own accord. Most medicines you buy from chemists will have the same 25°C temperature condition or the more likely “Store in a cool, dry and dark place” storage condition. No one is following it because there is no need for it be followed.

I know this because I am a manufacturer of antibiotic injections and tablets and know the industry practices first hand.

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[Silentankit8113]

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Silentankit8113
PARTICIPANT
April 28, 2025 at 7:38 am

india me sare company mother chod hai

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[Silentyogita7141]

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Silentyogita7141
PARTICIPANT
April 28, 2025 at 7:42 am

What medicine? Not all medicine requires cold chain.

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[Indianseeker1487]

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Indianseeker1487
PARTICIPANT
April 28, 2025 at 7:55 am

From my personal small experiences, I also believe that there are pharmacists who do not take the cold chain seriously.

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[Alphathinker3628]

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Alphathinker3628
OP
April 28, 2025 at 8:15 am

That’s what I wanted to highlight, but most people without understanding the seriousness of an issue suggesting me obvious solutions that I haven’t even asked for ( like accepting the return request )

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[Desisapna4813]

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Desisapna4813
PARTICIPANT
April 28, 2025 at 2:55 pm

This would be every single pharmacist in India unless the medicine is a rare type of very expensive medicine for a very particular condition.

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[Vanifalcon873]

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Vanifalcon873
PARTICIPANT
April 28, 2025 at 9:40 am

So now you have time to go through the legal process and not accepting a easy way out which is return the product?

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[Alphathinker3628]

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Alphathinker3628
OP
April 28, 2025 at 9:45 am

I have already mentioned that

I want to know about my rights in this case and if I can sue them for sending expired medicines and straight away lying

So please duck off and mind your own business 🫡

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[Vanifalcon873]

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Vanifalcon873
PARTICIPANT
April 28, 2025 at 10:09 am

Fragile ego 😂

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[Desisapna4813]

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Desisapna4813
PARTICIPANT
April 28, 2025 at 2:57 pm

Sue them? This is not America. Hurt feelings do not have monetary value. You can go to consumer court to get a resolution for this.

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[Soniaeagle333]

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Soniaeagle333
PARTICIPANT
April 29, 2025 at 3:14 am

I understand your frustration and yes out of 10 customers hardly 1 will know raise query, they know and that’s how they cut corners.

You can ask your friend to order the similar medicine again and see if it comes in appropriate packaging, if not than I think they are purposely cutting corners.

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