- This topic has 52 replies, 11 voices, and was last updated 1 year, 3 months ago by
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UI’ve a Slice (North East Small Finance Bank) savings account with their Bangalore branch that got credit frozen on 28th February. I withdrew my savings balance. I reside in Kolkata. The account was opened over the internet.
The problem: I’ve a FD worth Rs. 95000 with them but I’m unable to pre close it as my account has been “credit frozen at CBS due to suspicious activities”.
I contacted customer support but they were of absolutely no help. I sent an email to nodal officer 15 days ago but haven’t even received even an acknowledgement. And I am very sure they’ll not reply.
As a student from middle class, this amount is huge and is a significant amount to me. I saved this amount over 6-7 years.
Now, what should be my way forward? And is that money still money? Will I ever get it?
I know about RBI Ombudsman but the statistics (only 26 out of 100 complaints are in favour of the customer) are against me and have read instances of credit freeze (Fi) where RBI simply rejected the claim.
What do I do?
And is there a way I can raise 95,000 from several people by asking? This is a very crucial amount and as college’s new semester is coming up, I will need it.
I don’t know what to do now. Please help me and guide me.
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MDespite statistics (not sure about the accuracy of the stat you mentioned), raise a complaint with RBI Ombudsman. Since you have mailed customer care around 15 days ago, wait for another 15 more, while following up with them, and then raise the complaint. My dad recently had a case of wrong charges on his personal loan after closure, and RBI Ombudsman helped in that case. We found it to be helpful.
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U>Despite statistics (not sure about the accuracy of the stat you mentioned),
It’s the official one released by RBI themselves
>wait for another 15 more
Yes doing that
>RBI Ombudsman helped in that case.
Can you please guide with the following: 1. Approximate total time required 2. Procedures after filling the complaint 3. Any documents that I may be required to furnish
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M> Approximate total time required
It can take up to 2-3 months in general
> Procedures after filling the complaint
Nothing much, you will need to submit the form and receive an acknowledgement for that. Post which the ombudsman will initiate the investigation.. Might ask for a few documents as proof (FD receipt, etc). In our case we were kept on loop through periodic update calls.
> Any documents that I may be required to furnish
I think initially you will have to show proof of mail to the bank at least 30 days prior to the complaint. You may be asked for further documents such as FD details, bank statement if necessary, PAN, aadhar, etc. The ombudsman will let you know if needed.
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UI’ll try but for that I need to wait 15 more days as per their rule. Also like I said, they discard most of these cases as I’ve read in different forums (Technofino, Desidime)
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Blet me guess, that bank was providing additional 1% interest rate that’s why choose it and now you whole FD is froze
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Bregister complaint on DPG portal. Google it. It’s government portal
also register complaint on RBI ombudsman. Don’t chase returns for FD ever in life.
Check r/personalfinanceIndia
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U>Check r/personalfinanceIndia
Posted there
>register complaint on DPG portal. Google it. It’s government portal
I was thinking, shouldn’t I first register with RBI, or should I go directly or simultaneously
>Don’t chase returns for FD ever in life.
Learnt my lesson the hard away. Now I’ll only put money in SGBs and Index funds
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Bfor RBI ombudsman, 30 days needs to be passed after complaint in bank. Your bank doesn’t seem to have physical presence.
There is no such day criteria for DPG portal.
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BNope.
File complaint on DPG portal right now.
File complaint with bank office by searching their mail.
File complaint to RBI ombudsman after a week as well as after a month.
Also file RTI after 1-2 month requesting status of your complaint
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SGo to the head office and speak with them in person. Send a registered notice to the nodal officer. They will have no choice but to reply to it and tell you why your account was frozen. Ask them if it was frozen due to an order from any authority. If it was, speak to that authority and tell them you’ll comply with the investigation procedure.
Also let the bank know that regardless of the freeze, you expect interest amount to accrue on the FD.
If there is still no resolution, then hire a lawyer and file a writ, and write to the RBI ombudsman.
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U>Go to the head office and speak with them in person.
It’s in Guwahati and I’m from Kolkata
>Send a registered notice to the nodal officer
How to do this?
>Ask them if it was frozen due to an order from any authority
No they say it was done due to “suspicious activity” not any authority.
>hire a lawyer and file a writ,
I can barely afford my tuition, The lawyer is out of the question for me
>write to the RBI ombudsman.
Yes, will do, waiting for the 30 days waiting period to be over
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UThey are saying “suspicious activity”. Not done by cyber cell. And most transactions were self transfers.
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Athese things just makes me curious whats future for people opening account in these banks?
Did you transfer from some other person / app involved in suspicious transaction, like from telegram scmas types?-
U>Did you transfer from some other person
Received some from two friends, both of whom are not involved in anything and their accounts are functional
Except that it’s just self transfer from NESFB to my own savings account
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Acheck this if helpful and finding if any of the cases mentioned applies to you [https://www.apnilaw.com/criminal/reasons-for-frozen-bank-accounts-through-cyber-complaints-and-how-to-deal-with-them/](https://www.apnilaw.com/criminal/reasons-for-frozen-bank-accounts-through-cyber-complaints-and-how-to-deal-with-them/)
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SFD having suspicious activity? Not possible. Ask them to close fd and pay in cash / cheque and not to credit to account.
Possibly you can even close the sb account to withdraw the fd.
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SVisit the branch, meet the branch manager and get it resolved. If possible record all conversations
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SGreed often takes us to wrong places. Just go with canara bank next time. 7.45 % return with no risk
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VLawyer here!
File a complaint with the banking ombudsman. Request them to direct the bank to release the amount.
Also file an application for injunction with the back seeking directions for release of frozen account.
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U>application for injunction with the back seeking directions
What does this mean?
>release the amount.
They are saying they can release the amount but since the savings account from which it was paid is frozen they are unable to credit the amount.
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U>respective jurisdiction
In their t&c it’s mentioned it’ll be under Guwahati courts only and I live in Kolkata. And aren’t all these processes expensive? I’m a student and barely get 3k / month.
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VI can connect you with a local lawyer in Guwahati. I will request him to do it pro bono for now. Once you get the amount you can discuss further about legal fees
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BNAL
Please register a complaint with ombudsman. Ypu can submit 30 dyas after first complaint to slice, as they are the first poc. In the complaint mention in detail that ur account was frozen, you send yr request to slice on so ans so date, amd escalated to nodal officer of the bank on so and so date.
BO are normally helfull to customers.
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MApproach the bank to obtain the letter or notice detailing the reasons for freezing your account. Based on this information, consult a local lawyer who will identify the relevant police station and crime number if a crime has been registered. Subsequently, you can file a defreeze petition in court. This process can be managed by a novice lawyer, so the legal fees should not exceed 5,000 to 10,000 INR. Lawyer fees vary based on their reputation and experience; therefore, it is crucial to select a lawyer according to the complexity of your case. Just as you would expect to pay more for a consultation with a corporate hospital or an MD doctor for a routine viral fever, you should be prepared to compensate your lawyer based on their expertise rather than solely on the nature of your legal issue.
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