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UI ordered something online. And the delivery person called me 19th February evening. I gave my office address. I’ve already come home then. He asked me to tell him the OTP and promised to deliver the next day. I did so.
The next day , there was no communication from their side. I called him the day after (21.02.25). He said that another person is delivering in my area and told me that he will make sure my parcel gets delivered on the same day. I didn’t receive it that day either.
I called him on the evening of 21.02.25. I recorded this call. He said that he himself will deliver it on 22.02.25. He still hasn’t.
I e-mailed their customer care on 22.02.25 and even said I’ll go to consumer court if they don’t resolve it within 28.02.25. No response from their customer care either.
Since I told the OTP, will my case become void or can I still go to consumer court? In the call I recorded on the evening of 21.02.2025, he admits the non delivery and apologises. Is that evidence enough? Do I have a case or will it be dismissed because of me saying OTP?
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IDo you know the courier provider? Call them or lodge complaint .
Same happened with me last month, thing was smartass didn’t wanted to deliver to top floor. Took OTP from me and took package with him. When i called told me he gave to watchmen. Watchmen said i didn’t received anything . So i lodged complaint with the courier company and they called . I explained and he delivered parcel the next day.
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