Airtel fiber charged for a month out of which 15 days didn’t work

[User_c7ad955f]

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User_c7ad955f
PARTICIPANT
January 11, 2025 at 7:44 am

Hello,
I have Airtel wifi since 2021 and it was good but after shifting to a new city the service deteriorated and stuff.
In November and December I had 38 full days of outage. I have video proof of each day showing the router in good condition but no internet.
Can I file a consumer helpline or court complaint about this?
(The company has already refused to refund/extend plan and has not replaced the router.)

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[User_692cfdc6]

U

User_692cfdc6
PARTICIPANT
January 11, 2025 at 7:46 am

Ask for adjusting the bill accordingly.

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[User_c7ad955f]

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User_c7ad955f
OP
January 11, 2025 at 7:48 am

Airtel has refused, I just wanted to ask If a consumer helpline complaint will affect it or do I just have to let it go?

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[User_e8c25290]

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User_e8c25290
PARTICIPANT
January 11, 2025 at 11:24 am

You can file a consumer helpline complaint

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[User_692cfdc6]

U

User_692cfdc6
PARTICIPANT
January 11, 2025 at 8:18 am

I got the discount, drop an email and tell them it’s a shortcoming in the promised service.

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