- This topic has 18 replies, 8 voices, and was last updated 1 year, 3 months ago by
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DI made a call to amazon customer service, I came to know that my phone number which is with us from 1992 was being used on Amazon by a 3rd person without our knowledge from another state.
I signed in to that account through OTP as that is my phone number. I was able to see that other persons purchase orders, address, payment details etc… I logged out as it seems inappropriate.
I contacted Amazon Customer Care and made a complaint but, their response was it will take upto 5 days for the process to get completed. Later, I reliased that as i logged in and logged out of that account that person moght have gotten email notifications on his device.
So, what can I do to safe guard myself from any future troubles, and can I do something to make Amazon be liable as without OTP the phone number cannot be added to the account. And as this number was in a device which is unable to connect to internet (Button phones old ones) accessing OTP is not possible, and I have confidence on myself that I did not share any OTP.
Note: The number was used on a girls account.
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UI believe your customer care complaint was an important starting point as proof, but this is scary. There are so many silly companies (and some govt sites) that use the phone number as the means of logging in. Even if a number is not cloned, the number may get re-assigned after a person dies or if the number is not used for a certain period of time. I hope something is done to prevent websites from using the phone number as the way of logging in.
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DThe number including physical sim card is in my Phone from 1992. But, a 3rd person (That girl) is using that as her signing number on Amazon.
And worst, I had access to all her personal data on Amazon which she filled in. And amazon guys (I just made a 2nd call) are repling just delete that account from your end don’t care about that girls data. I know that girl is in wrong but, how can amazon allow such things
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DI am not receiving any messages from Amazon. Not sure how she logins and ofcourse Amazon allows Password logins as well not necessarlly needs a OTP evrytime.
As for her address I saw 6 address with 3 common phone number (Neither was mine) but, same city and State as her address.
Note: In her profile her name was “a” and on address section there was 1 address with “a” name so, I am assuming thats her address and she had 6 orders in last 3 months
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H2 step verification. Amazon buyer account has a provision where you need to give otp everytime you log in.
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IHappened with me too for sun dth. However the customer service was good and within 2 days my number was removed from the account.
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SEmail again customer care with the account details , state your problem and ask for removal of number. If they refuse, just log in and close the account.
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SMake sure to email and request data deletion through gdpr afterward so that account cannot be revived.
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SIt’s just global data protection policy. After you close the account. You just write email saying you wish your account data linked to xxx phone number along with phone number to be deleted from their storage under gdpr. That’s it.
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