- This topic has 36 replies, 24 voices, and was last updated 1 year, 4 months ago by
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UI ordered a product on Amazon for ₹2,699, but when I received it today, I noticed that the MRP printed on the box was ₹2,299.
When I contacted customer service, they explained that the price on the website didn’t include government taxes. However, this doesn’t make sense since the MRP itself is ₹2,299, which should already include all applicable taxes. This means I was charged more than the listed MRP for the same product.
Although I have returned the item, is Amazon allowed to charge taxes above the MRP?
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UPlease file on consumer court. And don’t accept the flat out “we have refunded” statement.
Please share the item link so that I/others can also verify/buy
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USure thanks for confirming. I was myself questioning whether they can sell over MRP.
I think the seller is trying to make up for the commission paid to Amazon. Nonetheless I have updated seller details on the post for everyones reference.
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LBullshit. File a consumer forum complaint with evidence. Amazon is being fucked by sellers & customer service
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MIt’s not amazon who’s charging over the mrp. It’s the seller.
I’m also a seller on Amazon amd many sellers do trading of products there, rarely few manufacturers in online marketplaces who sell.No one can tax more than mrp as mrp is an all inclusive price. Amazon actually charges heavy commission on products as sellers ship throughout India in over 17000 pincodes.
For item worth 2,699 Amazon might easily be charging 250+ rs on shipping and handling. Besides, since I mentioned trading, the seller might have purchased the item on mrp or slightly lower (can’t comment as you didn’t mention product) so seller is marginally profitable on selling item over mrp .
Also if you’ve returned the item it is a loss for seller as they will have to pay for shipping twice now one for delivery and the other for return. Amazon is strict in this case.
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UHey, now that I think of it, I think the seller is just selling higher than MRP to make up for the amount lost to Amazon in commission.
Have seen restaurants do the same on Zomato/Swiggy.
However, that is still illegal to sell above MRP.
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MSince the reddit or has returned the product to the seller I believe the amount gets refunded within 5 to 7 business days. Also if the return item of that sku is more than 5 times the item gets delisted.
If seller cancels order more than twice, their ID gets banned for 14 days and permanent ban if issue is serious.
Also, selling above mrp or actual right price is a common case among many sellers on Amazon and flipkart as commission is as high as 40% on some products so even a 100rs product is selling for 400rs in these marketplaces.
Better you look for blinking, zepto, instamart etc. Commission is very low and immediate delivery.
These are some unethical tips from a seller might help anyone who is wondering why they sell above mrp.
On a side note, never purchase branded items on Amazon search for these items on their own website example puma shoes usually have better offers on puna website.
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U[ESR GeoWallet](https://amzn.in/d/f9iYvrG)
This is the product.
The box literally says MRP Rs 2299.
Honestly, I can file a complaint etc. but is it really worth the time? I have placed a return request anyway.
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RADVOCATE HERE. Yes, it is a genuine cause and you can file. Whether it is worth your time? You in person don’t have to appear in Court. Whether it is worth your money if you appoint an advocate? It depends on the compensation you will receive.
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CAs you have already placed a return request, I guess your personal issue is taken care of. But the larger issue remains, charging above MRP. You can post it on Twitter, your bill and box image, you should redact your personal information though. Tag Amazon India, Amazon USA and Legal Metrology Department. Charging above MRP is a criminal offence under Legal Metrology Act.
You can file a complaint online aswell as others have suggested.
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BAise mouke baar baar nahi ate. Keep sales invoice with GST number from seller and file consumer court case.
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BAmazon selling higher than MRP is big bro. It would have been Myntra or other company would not be worried but Amazon is highly compliant company. But first need to see sales invoice before building hopes. If price under product HSN is sold and customer was denied for refund it is huge to sell beyond MRP, but if thats within MRP and other charges are under different head like shipping or processing then its compliant.
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BBut its moderator here. You didn’t buy from seller directly, so it comes under responsibility of Amazon to ensure that products are not sold above MRP. If amazon is charging high, it can be as a service fee or platform fee with applicable gst, cannot be under same HSN of product being subjected here
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UOne thing amazon is just a marketplace
AMAZON DOESNT SELL ANYTHING ITS A SELLER WHO DOES IT AND AMAZON HAS NO CONTROL OVER THE PRICE AS ITS SET BY THE SELLER AND THEY TAKE SOME COMMISSION OUT OF IT-
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UThis is the law.. few years ago they updated the policy so Amazon can have only around 25% stake in sellers i.e. they cannot control the sellers. Earlier it was 51%
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LHave worked in amazon. There is an option to report the seller from website and customer service. The customer service people do escalate but don’t know what happens afterwards.
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UThanks. The customer service was infact defending this saying the price on the box doesnt include govt taxes (it mentions inclusive of all taxes on the box).
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UI once experienced this with zomato complained on the national consumer and this was the response I received
“ISSUE: The customer raised a complaint regarding a billing issue for orders 6359239850 and 6351590835. RESOLUTION: We would like to inform you that, effective from January 1, 2022, Zomato is required to issue tax invoices on behalf of restaurants for items listed under “Services” on the menu. In your restaurant bill, taxes were not included, which made it necessary for us to charge 5% tax on the item value and 5% tax on the packaging charges. Additionally, Zomato provides two types of discounts: Zomato-only discounts, where no tax is applied. Restaurant discounts, for which tax is applicable. In both orders, you used a discount of INR 80, of which INR 64 was from the restaurant side, and for that portion, tax was applied. Breakdown of Order 6359239850: Item Value: INR 400 Restaurant Discount: INR 64 Total Item Value: INR 336 Tax Calculation: 5% tax on Total Item Value: INR 16.80 5% tax on Packaging Charges: INR 0.75 18% tax on Platform Fee: INR 1.80 Total Tax Charged: INR 19.35 Additional Charges: Packaging Charge: INR 15 Platform Fee: INR 10 Total Calculation: Total Item Value: INR 336 Total Tax: INR 19.35 Packaging Charge: INR 15 Platform Fee: INR 10 Zomato Discount: INR 16 Total Amount: INR 364.35 (This is the correct amount, with no additional charges.) Breakdown of Order 6351590835: Item Value: INR 200 Restaurant Discount: INR 64 Total Item Value: INR 136 Tax Calculation: 5% tax on Total Item Value: INR 6.80 5% tax on Packaging Charges: INR 0.75 18% tax on Platform Fee: INR 1.80 Total Tax Charged: INR 9.35 Additional Charges: Packaging Charge: INR 15 Platform Fee: INR 10 Total Calculation: Total Item Value: INR 136 Total Tax: INR 9.35 Packaging Charge: INR 15 Platform Fee: INR 10 Zomato Discount: INR 16 Total Amount: INR 154.35 (This is the correct amount, with no additional charges.) We want to reassure you that no additional amount was charged in either order. If you have any further questions, feel free to reach out”
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CUsually they refund the difference, once I ordered SSD for 7k but it came with its original packaging of 3.5k I raised the request they refunded the money after deduction of promo card offer, no prob with me as in the retail market too SSD was around 7k that time. So it’s a win win.
You can tell them you are going to file a consumer case in which they will loose poorly with giving great benefits over and above to you or simply they will refund the difference if someone sensible comes on the phone for conversation with you.
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