- This topic has 44 replies, 23 voices, and was last updated 1 year, 3 months ago by
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CI’m beyond frustrated with Amazon right now. Here’s how they’re blatantly trying to steal my money:
On Feb 17, I bought a refurbished laptop from Amazon. Within a week, the display stopped working.
I contacted Amazon, and they said I could return it for a refund—but I had to self-ship it via DTDC at my own expense.
On Feb 28, I shipped it back, and by March 4, their warehouse received the laptop.
That’s when the nightmare started.
They asked for the receipt, and I sent them the carbon copy (which had the seal on it). They REFUSED to accept it.
After multiple calls, one rep finally cross-checked the information and assured me that if I waited 14 days, I’d get my refund.
Now, March 18, I called again with a clearer receipt—and they just HUNG UP ON ME.
In two days, I’ve called them 50 TIMES, and every time, they either hang up or give me zero resolution. No refund, no replacement—just endless runarounds.
This is daylight robbery. Amazon received the product, they confirmed it, and now they’re just keeping my money. This is theft, fraud, and absolute garbage customer service.
Has anyone else dealt with this kind of scam from Amazon? What should I do next? I’m ready to escalate this as far as possible.
#AmazonScam #AmazonFraud #AmazonStealingMoney
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RYou need to follow escalation matrix in Amazon and approach consumer court.
You can also raise complain at DPG and CPGRAMS, only phone calls are not enough, you need to collect evidence and continue your grievances journey.-
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QBack then before years , I don’t use and don’t know about any Reddit and Quora , so I haven’t got any advices , they robbed my hard earned successfully 😥😭
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RWell, I knew this since beginning, all the places to complain, how to write complain letter from Municipality to PMO. But my realization is these are all useless systems. we get into stupid wars and fight for long time. All the systems are actually made to make money for themselves and not to help the consumer. robbing the is natural behavior nowdays.
I just plugged off from the grid, I don’t use any online platform amazon, flipkart, zomato swiggy, nobroker, urban clap. All these add unnecessary battle into your life. life is much peaceful without them. I’ve direct contact with local grocery store, local restaurants, local mechanic, local carpenter that don’t rob you and leak your data.
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RI go to the shop that has that phone/laptop. if they don’t I ask them it it’s possible to order it. If there is a product that is only available on a particular site like Amazon, i don’t buy it. I don’t have a FOMO.
I go to their premise to see it feel it, ask questions face to face. Refrigerator, kitchen equipment, AC… I don’t purchase online.
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SGood point. Even I have stopped buying electronics online, I was asking more in terms of do you prefer Croma/Reliance/ any local store/ official brand stores
Thanks for the detailed reply!-
RI first check with brand has it’s own showroom, then local store, then comes Croma/Reliance/Vijay sales.
But if I don’t get satisfactory experience at own showroom then I skip it. I don’t go after discounts/coupon/membership also. they are just useless marketing pipelines to draw more from you directly or indirectly.
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Qthat’s the best thing and yes you are right that these systems are made to loot more and more money from us . seen of some of them fighting , losing to them !!
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Bregister complaint on NCH app and PG portal
Why order when you can buy second hand laptop from shops?
I guess people learn only after getting scammed
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WThere seems to be more to the story that you are not telling. Any customer support executive atleast listens the issue and explains what is happening.
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CI have tried to explain as much as possible.. i am here to get help and suggestions possibly make awareness as well.. by making reddit post i am not getting my money back . If you have any helpful insight into this you are welcome
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SSeeing as you’re from India you’re not telling the full story. No agent is going to hang up on you unless you are being rude. If they received your item on the 14th doesn’t mean they have checked the item and proceed it for a refund yet. It can take anywhere from 14-30 days. If it was bought and sold through Amazon and fulfilled by Amazon and not a third party you need to wait becuase it sounds like you’re being impatient. – former Amazon account specialist
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SYou mean Andy Jassy. You going to talk shit get it right. Now go get upset some more by CSR agents since you can’t get away with scams easily now haha
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UHow old are you kid? Ending a message with haha is so 2000s
Also no wonder you support a fellow csr agent. With that attitude you wouldn’t get any real job anyways
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SSays the dude attacking people and telling them to get their head out of their asses? Do you even read over what you say before you send? You need to check my Reddit account. We are not even in the same Tax Bracket before you start talking about jobs. Talking about age while you also talking about jobs. Do you think before you type? This is too easy. You’re beating yourself up more than them CSR Agents do when you attempt to scam.
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C1. Normally Amazon only does the return pickup
2. They never ask for receipt while return.
3. receipt can be downloaded anytime from your order history and fresh printout be taken-
EI guess the OP was saying that Amazon was asking for the “courier receipt”. They might need that as proof of shipping.
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YYou didn’t bought laptop from good seller, it’s not amazon’s fault seller asking for self shipping and all that bullshit
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UOP can you check if the seller you bought it from was Amazon Fulfilled?
It seems like you opted for a non-amazon fulfilled seller and that too a bad one, I guess you got a deal which was too good to be true.
Amazon is not responsible for any of their non-amazon fulfilled orders and that’s why you had to ship your parcel yourself and the seller is responsible for initiating the refund. Better to take any legal action against the seller and not Amazon.
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WTo anyone here saying Amazon India reps don’t hang up on you, they CAN and DO.
The reps you connect with when you call might not have that authority, but anybody from the escalation desk or leadership team can very well hang up on you without any repercussions.
OP, you bought from a third-party seller. Amazon has very limited ways in which they can help you here since product, shipping (unless it says Delivered by Amazon), returns and refunds are ALL handled by the third-party seller. Amazon can only intervene after a long time has passed (around 30 or so days) and the seller hasn’t refunded. You need to send a message to the seller via Amazon [go to seller’s profile & click on “ask a question”. Then choose “An item I ordered” or “An order I placed” and choose your order from the list. Then type out the whole incident report and ask seller to refund your purchase since it was already sent back (include tracking number & last tracking update)]. If the seller doesn’t respond within 2 working days, you can call amazon and ask them to intervene. If this keeps happening, you will be able to open a case against the seller via amazon. Keep checking your order details page to see if the option is visible for you. Once you get the option, put in all the details & the ways you have suffered when opening the case. Once this is done, it will be reviewed by someone at amazon who will make a decision on whether to refund you or not. Usually most customers win the cases. You can also call amazon and ask when you can open a case against the seller for this purchase. They might do so on your behalf too.
In case the case doesn’t rule in your favour, go to e-daakhil and open a case against amazon & seller for aiding & abetting fraud, unfair trade practice & deficiency in services received.
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SSimilar story
>bought a fridge,
>damaged,
>called for a resolution,
>can’t refund, replace instead,
>agreed,
>never came to pick up,
>more calls,
>promised picked up date,
>delayed,
>picked up after a long wait,
>14+ days for refund,
>we can’t get a fridge till then,
>new fridge ordered,
>again damaged,
>same cycle repeat,
>for crying out loud. -
UOk i am a seller on Amazon so maybe i can help whats going on. You have talked to the seller and no Amazon directly. Now the seller is ignoring you. You meed to contact Amazon customer care they should surely help you. AMAZON is great in this aspect.
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MHey,
Would suggest you to drop a mail at andy @ amazon com ( remove spaces and add dot )
The escalation team will get in touch with you and help you resolve the issue also explain the issue in detail. -
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LThis is unacceptable. If Amazon confirmed they received the laptop, they have no excuse for delaying your refund. Keep pushing escalate to senior customer service, tag them on social media, and if needed, file a complaint with consumer protection authorities. You worked hard for your money, and they have no right to hold it unfairly. Keep fighting for your rights and don’t back down.
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