Amazon not providing refund

[User_d87beb07]

U

User_d87beb07
PARTICIPANT
January 20, 2025 at 6:45 am

Hi.

I have ordered Amazon Prime for 1499, but I wasn’t provided the service. There was some technical glitch and the amount was debited from my card, yet I didn’t receive the service. It has been 31 days as of now.

I have contacted customer care atleast a dozen times and have been posting on Twitter (X) on almost a regular basis.

The social media handle asks me to respond to mails. But whenever I responded to their mails, they are just sending a message to the seller (Amazon Seller Services Private Limited) through the Amazon website. The seller never responds and it has been almost 2 weeks. They have sent around 4-5 messages and there is no response. Yet I am asked to send mails to Amazon customer care, which is again met witb an automated mail that they’ll contact the seller.

This has been really hard and taxing with multiple emails and posts back and forth. Plus, last time I called customer care, my call was hung up two times after being put on hold.

I have registered a complaint on NCH. Is there anything more I can do? Is there any hope for me to get my refund? Any advice is helpful.

TIA 🙂

Share

[Wisepanda8222]

W

Wisepanda8222
PARTICIPANT
January 20, 2025 at 6:56 am

NAL
If you have used your credit card, file a dispute with the bank, and they will process a chargeback.

Share

[User_cc4b4b69]

U

User_cc4b4b69
PARTICIPANT
January 20, 2025 at 9:07 am

Send an email to Amazon India Head & Global CEO. You would be contacted by their ECR team and your issue would then be resolved.

Share

[User_65bda8ff]

U

User_65bda8ff
PARTICIPANT
January 20, 2025 at 10:15 am

No they won’t pay attention to the claims, they’ll keep on assuring you that they’re working towards your problem and then absolutely nothing.

Share

[User_d87beb07]

U

User_d87beb07
OP
January 21, 2025 at 2:05 pm

Where do I find the India Head and CEO mail addresses? I can only see Grievance Officer and Nodal Officer on the official site, but they only tend to Amazon Pay related issues. I have sent mail and got this response 🙁

Share

[User_cc4b4b69]

U

User_cc4b4b69
PARTICIPANT
January 21, 2025 at 2:09 pm

Search in Google & go to the CEO Email website from the results. You can find the email ID of Amit Agarwal there. Also send an email to Global CEO Andy Jaasy in the same manner.

Share

[User_65bda8ff]

U

User_65bda8ff
PARTICIPANT
January 20, 2025 at 10:14 am

I’m also facing issues with Amazon for refund and warranty claims. Amazon lately has been acting so sus.

Share

[User_d87beb07]

U

User_d87beb07
OP
January 21, 2025 at 2:03 pm

I’m sorry about that. Did you find any way to get the refund?

Share

[User_65bda8ff]

U

User_65bda8ff
PARTICIPANT
January 21, 2025 at 4:06 pm

I’m trying. The technician visited today.

Share

[Author]

Posts