Amazon parcel stolen from building

[User_d529ac70]

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User_d529ac70
PARTICIPANT
February 9, 2025 at 1:29 pm

I ordered an item (worth around 15k) from Amazon to my house in Gurgaon. It came this Friday and nobody was home back then, so I asked the Amazon delivery agent to deliver it to our security guard. I gave them hil the OTP, spoke to our our security guard (morning shift) and asked him to keep it safe.
I came back the day(during evening) after and the parcel was gone. The morning shift guard told me that he had asked the night security guard to keep it safe and this morning he hadn’t seen the parcel.
The measures we have taken so far :
– spoke to most of the residents in our building, texted on the WhatsApp group but nobody has it.
– Asked our landlord for the CCTV footage, but apparently it wasn’t working since there are some wifi issues. Need to check if the footage is stored on some local device as well.
– Spoke to the night guard about it, he was super rude and denied responsibility of it, told me he wasn’t being paid to guard the parcels.
– Raised an Amazon support ticket, but don’t have a lot of hope since I spoke to the delivery agent during the time of delivery and gave him the otp, and instructed him to hand it over to the guard. Amazon said they’ll investigate and it’ll take around 4 days for it.

Is my only option to go for an FIR ?

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[Braveseeker242]

B

Braveseeker242
PARTICIPANT
February 9, 2025 at 2:13 pm

your guards stole it. Amazon won’t do anything.

File FIR against guards.

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[User_d529ac70]

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User_d529ac70
OP
February 9, 2025 at 4:11 pm

Yeah that’s our first guess too. Are there any other options, if it’s one of the guards then I don’t want the other to suffer too.

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[User_ca5f6005]

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User_ca5f6005
PARTICIPANT
February 9, 2025 at 5:40 pm

File a police complaint

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[Silentwolf2293]

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Silentwolf2293
PARTICIPANT
February 9, 2025 at 5:46 pm

That you can do after the police determines who stole it. Meanwhile file the complaint with society committee too.

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[Varunpanda993]

V

Varunpanda993
PARTICIPANT
February 9, 2025 at 6:46 pm

Why would you even raise a Amazon support ticket? You had someone accept delivery on your behalf, and that’s where Amazon’s responsibility ends.

People here shout ‘scam’, ‘fraud’, etc. when something even remotely goes wrong by these companies, but would not hesitate being super unethical when it comes to themselves.

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[User_d529ac70]

U

User_d529ac70
OP
February 10, 2025 at 1:55 am

Heard by too many delivery agent scams. We had a case in my previous society where a delivery agent who was allocated for this area came to steal stuff and was once caught. It’s a shot in the dark, but what’s unethical?

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[User_4c4c5ce2]

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User_4c4c5ce2
PARTICIPANT
February 10, 2025 at 8:26 am

You need to get your head examined. Linking unrelated things. Its your mistake to trust untrustworthy folks.

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[User_444a027c]

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User_444a027c
PARTICIPANT
February 10, 2025 at 5:09 am

They gave the OTP and even talked to security guard to cross check and still raised a ticket with Amazon. For their own mistake. This is unethical. You want a refund for your own mistake.

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[Khushifalcon186]

K

Khushifalcon186
PARTICIPANT
February 9, 2025 at 7:20 pm

FIR against the guards is the way to go. Scare them.
Most probably someone would own up.

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[Luckyvimal1501]

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Luckyvimal1501
PARTICIPANT
February 9, 2025 at 10:39 pm

Guards stole it

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[Quickguy7276]

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Quickguy7276
PARTICIPANT
February 10, 2025 at 6:56 am

Lawyer here.

– Raise an Amazon Ticket (you have already done this). Await its response. Seek details of Amazon Agent (Name, Contact Details, Residence) stating you require this for investigation purposes.

– In the meanwhile, send in a Written Complaint to the RWA/Society Management Committee reciting the facts and circumstances. Seek details of both Guards (Name, Contact Details, Residence). Request the RWA/Society Management Committee to undertaken an inquiry and take action against the Guards.

– Immediately, get hold of the Local Drive on which CCTV may be saved. Brook no delay as the same may get deleted soon.

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[Soniaeagle333]

S

Soniaeagle333
PARTICIPANT
February 10, 2025 at 5:26 pm

Sad, File FIR against guard or guard company

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