Amazon Refusing Refund/Replacement Despite Return Window Being Open – What Can I Do?

[Smartking943]

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Smartking943
PARTICIPANT
March 26, 2025 at 4:37 pm

I ordered a boAt Rockerz 430 Bluetooth headset from Amazon India and received it on March 21, 2025. When I opened the package, the headset was broken in the middle.

The next day, I tried requesting a replacement through Amazon, but their chatbot led nowhere. Since I needed a solution, I went to a boAt showroom, but they told me that Amazon is responsible for the damage and I should request a refund from them.

Today, I called Amazon customer support, and they told me that the return period has expired. But the Amazon app clearly shows that I am eligible for a return until March 31, 2025.

I’ve now emailed them with all the proof and am waiting for a response.

If they don’t give me a satisfactory reply, what legal options do I have to get my refund?

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[Silentavinash5204]

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Silentavinash5204
PARTICIPANT
March 26, 2025 at 4:49 pm

Talk to person

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[Alphabro1965]

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Alphabro1965
PARTICIPANT
March 26, 2025 at 5:13 pm

How much does the headset cost ? Legal option will probably cost you a lot more.

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[Smartking943]

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Smartking943
OP
March 27, 2025 at 2:09 am

1300

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[Clevertiger8988]

C

Clevertiger8988
PARTICIPANT
March 26, 2025 at 5:17 pm

Check edit section in my post- https://www.reddit.com/r/LegalAdviceIndia/s/cGQE72qsaF

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[Smartking943]

S

Smartking943
OP
March 27, 2025 at 2:08 am

Thanks 👍

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[Brightakhil2831]

B

Brightakhil2831
PARTICIPANT
March 26, 2025 at 10:33 pm

If you paid by credit card. Dispute it.
You’ll will 100%

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[Fiercedeepa8125]

F

Fiercedeepa8125
PARTICIPANT
March 27, 2025 at 1:36 am

Whenever you get an issue with a product from Amazon. Just raise the replacement/return from the order page saying it is damaged or whichever reason. Don’t talk to customer care or chat.

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[Smartking943]

S

Smartking943
OP
March 27, 2025 at 2:09 am

When I tried for a replacement they just directed me to a chat bot which didn’t solve the issue

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[Urbanseeker6443]

U

Urbanseeker6443
PARTICIPANT
April 2, 2025 at 11:00 am

That same headphones shows 7 days Policy on amazon page where it is showing that it has 10days policy pls share ss to clarify

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[Smartking943]

S

Smartking943
OP
April 2, 2025 at 11:03 am

It was actually delivered on 24th March since I wasn’t able to pick it up on 21 st. Also they have me the refund after I contacted them

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[Urbanseeker6443]

U

Urbanseeker6443
PARTICIPANT
April 2, 2025 at 1:18 pm

Glad to hear you got refund

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[Alphalion648]

A

Alphalion648
PARTICIPANT
April 18, 2025 at 6:11 pm

If your first contact is within return window, then you are eligible for return or rep, file a a to z claim and put all the details there, hopefully your problem would be solved

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