- This topic has 8 replies, 6 voices, and was last updated 1 year, 3 months ago by
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U**Got scammed ordering an NVMe from Amazon.**
I had ordered a **2TB NVMe WD SN770** from Amazon (costing ₹12K). The product was delivered the next day (**19/03/25**), but the outer Amazon packaging had a **hole in it**.
Before anyone points it out, the delivery guy usually drops our packages at a **designated spot** since we’re not always available to receive them. That’s what happened in this case.
At first, I thought it was a minor inconvenience and went ahead to open the package. **To my disbelief, the box’s seal was already open, and it looked tampered with.** This seemed suspicious, so I immediately wanted to return it. I registered a complaint with Amazon, and they told me they had **opened an investigation** and that the resolution would take **4 days** (until **24/03/25**). They asked me to call back after that.
Since the box was already open, I decided to check the drive’s authenticity. I contacted **SanDisk support** (as WD customer care informed me that SanDisk now handles this device). They asked for the **serial number**—which, according to them, is printed on the drive.
**One small problem: there was NO serial number!**
I sent them pictures of both sides of the drive, and **SanDisk support confirmed that it’s FAKE.** Now, I was even more furious. I have all the proof—an **email from SanDisk stating it’s fake, an unboxing video, photos, etc.—so why should I wait 4 days for a verdict?** What if Amazon **rejects** my claim? That’s ₹12K gone.
I called customer care again, and they **kept repeating the same response: “Please wait for 4 days.”**
# Amazon Flags My Account Instead 🤡
Today, I received an email from Amazon stating that **my account has been flagged** because they received “too many refund requests” from me. As a result, they **won’t entertain my case any further.**
To clarify, **we order a LOT from Amazon.** It’s only recently that many items have had to be returned or replaced because they were either damaged or completely **wrong.** But this time, it was **FAKE**—a first for me!
I was desperate, so I called **customer service** again. The first call lasted 10 minutes, and in the end, the specialist **assured me that the product would be picked up the next day.**
Since I didn’t receive any acknowledgment, I called them again.
This time, the specialist was **completely unhelpful.** She kept **repeating the exact same sentence in a rude tone,** as if mocking me. No matter what I said, she just kept repeating, “This case, we can’t help you, and nothing can be done. Anything else I can help you with?”
It was like she was **deliberately trying to trigger me,** and then she **cut the call.**
I called yet again, and a different specialist finally told me to wait until **24th March**. When I asked if I would get a refund, he said: **”I can’t confirm.”**
At this point, I’m just asking for **help spreading awareness** by **sharing this post.** I just want **my money back.** And after this experience, I’ll definitely be **reducing my dependency on Amazon** and **canceling my Prime subscription.**
As of now we think that no refund will be processed. Should we proceed to legal ?
# TL;DR:
* Ordered a **WD SN770 NVMe (2TB) for ₹12K** from Amazon.
* **Box was tampered with, seal was broken.**
* **Drive turned out to be FAKE** (confirmed by SanDisk).
* Amazon refuses to take immediate action—**making me wait 4 days** with **no guarantee of a refund.**
* Instead, they **flagged my account** for too many refunds.
* **Customer care was rude, unhelpful, and refused to assist.**
* Amazon is becoming increasingly unreliable. **Canceling Prime & reducing dependency.**Please help sharing these tweets as well : [https://x.com/AnjanaSingh03/status/1902417033033392142?t=E3MZ5r6k3e0kk8M4CEwqlQ&s=08](https://x.com/AnjanaSingh03/status/1902417033033392142?t=E3MZ5r6k3e0kk8M4CEwqlQ&s=08) , [https://x.com/AnjanaSingh03/status/1902417049626013921?t=2rP-bgW-9M6jSjg6Q4Dpsg&s=08](https://x.com/AnjanaSingh03/status/1902417049626013921?t=2rP-bgW-9M6jSjg6Q4Dpsg&s=08)
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UYes. But the delivery boy is always in a rush that I can’t open the package in from of him. Now I realize I should have, and will make sure to video record it as well next time, especially for such an expensive order. I gave him the OTP, took it upstairs to my home, and then unpacked it.
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CUnrelated to the legal advice, have you tried plugging it in your PC/laptop and seeing if it gets detected by the WD black software? If you’re unsure, you can also only plug in this SSD and checking the BIOS to see if it gets detected as Sn770 or not.
Mine has similar branding on top of sn770. If its genuine, it’ll get detected by wd’s software and also show up with the same name in bios.
This is not to say it can’t be a fake
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UI think that would be my last option. Currently not touching it as they might say I was the one who used it. Not to mention I don’t want to risk my own devices for this testing. But in the end if this fiasco ends in a case, I’ll test this on an older device. Thanks for the tip! Appreciate your help! What was supposed to be a quick ssd install, turned out to be such an energy hog 🙂
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UAmazon is now Scamazon. The same situation with frequent wrong sizes or different items has been happening for the past 6 months. I will have a problem switching to Flipkart, which I stopped using decades ago for no reason.
I used to think people must be doing some shit so they are facing issues but now i have changed my mind, it’s the Scamzon that is doing scams.
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UBro amazon customer care is ain’t gonna do anything unfortunately you are not the only one there are tons of other cases similiar to you. What may help you is to mail their gravience officer and describe about your issue in most cases they reply within 2 days and issue a refund it’s worth trying and keep posting updates.
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