- This topic has 40 replies, 17 voices, and was last updated 1 year, 5 months ago by
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UHi everyone,
I ordered a Samsung S23 5G from Amazon on October 25, and it was delivered the next day. When I received the package, I noticed the box didn’t have the proper verification seal. After opening it, I found scratches on the phone and a black spot inside the charging port.
I checked the serial number on the phone, and it didn’t match the one on the sticker at the back. Using an app, I discovered the phone had been activated 360 days ago. Samsung Care confirmed the warranty was almost expired, proving it wasn’t a new phone.
I contacted Amazon customer care multiple times, and after weeks of frustration, they accepted the return. I was told I’d get a refund within 10-15 business days.
It’s been over 90 days, and I still haven’t received my money. Every time I contact Amazon, they give different excuses:
“The refund was initiated on November 30.”
“The seller hasn’t processed the refund.”
“Contact our lending partner, Axio.”
When I reached out to Axio, their chatbot was slow and disconnected without solving anything. Emails went unanswered too.
After receiving some suggestions from you guys, I decided to file a complaint on the consumer court website. But unfortunately, both their website and app aren’t working properly—I can’t even log in to file my complaint.
I’ve made over 100 calls to Amazon and written multiple emails to Axio, but there’s still no resolution.
If anyone knows how to escalate this further or has any advice, I’d be really grateful for your help.
Thanks for reading!
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Umanagingdirector-india@amazon.in, drop your complaint here ,
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UWill this help me anyway? I’ve tried that and after an hour they just tell me “Sir don’t worry we have raised your complaint to higher authorities and you will get your refund within a few working days”
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UAsk them time limit and tell them if not then what?
Aleo tag trolling is an art and mukul sharama, gyan therapy on X under post. Make a detail thread and tag them -
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UI’m here to get advice from you intellectual people, But I’m not sure what you meant, Can you explain?
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USorry to confuse you, I meant to never delete your post as it has got really helpful advice which me or anyone would need in future. (I saved your post)
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UDidn’t happen to me. Happened to some other people who posted on Reddit— Op was given advice to file case in consumer court etc. Not sure what happened after that.
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UI was given the same advice and I even tried to learn the process but at the time I visited their website it was showing an error and then I installed their application but they won’t let me login for some reason it was again showing error
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ENAL.
If you have purchased through a credit card, try initiating a charge back. That may be the only solution.
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UClaim this as. A business purchase and file a civil suit in court of law alleging this didn’t allow you to file your taxes and gst for business on time, make the it dept party to the suite watch shit hit the ceiling.
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UWhenever I order something costly, I make sure that I record it while opening it. Had ordered a Asus Rog Ally from Amazon. And it was used/demo unit. Glad I had a recording of unboxing it., still it took me more then 15 days to get a refund.
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RSometimes I really wonder how people are able to trust e-commerce websites with expensive tech purchases.
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