- This topic has 28 replies, 15 voices, and was last updated 1 year, 3 months ago by
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KHey Reddit, I need advice on how to deal with Amazon India regarding a major issue with a recent purchase.
I ordered a **Samsung 1.5 Ton 3 Star AI Inverter Smart Split AC** from Amazon on **March 1, 2025**, which was advertised with **5.2 kW cooling power**. However, when it was delivered on **March 3, 2025**, I realized they had sent me a model with only **4.4 kW cooling power**—not what I ordered or paid for
I do have video proof while ordering which showed that my product had clearly mentioned cooling power of 5.2KW and fun fact the current page still has the images on the product page still show 5.2 kW cooling power
To make matters worse, after I checked again, Amazon had **changed the product description on their website**, now listing the cooling power as 4.4 kW and marking it as “unavailable.” This seems like a clear case of misleading advertising.
I contacted Amazon customer support multiple times, but they keep **asking for a job sheet from Samsung** to process the return. **Samsung, however, refuses to provide a job sheet because there’s no technical defect—just a mistake by the seller.** They say it’s Amazon’s responsibility, not theirs.
So now I’m stuck. I have an AC that doesn’t match what I ordered, Amazon refuses to replace or refund it without a document that Samsung won’t provide, and I’ve wasted hours on frustrating calls with no resolution.
Im sending Amazon a **legal notice** under the Consumer Protection Act, 2019, demanding a replacement and compensation for the trouble they’ve caused. If they don’t respond , I plan to escalate this to the **Consumer Disputes Redressal Commission** and take legal action.
Has anyone dealt with a similar situation? Any tips on how to push Amazon to resolve this? Appreciate any help!
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RHi, you are right. They have changed it to 4400 Watt, this feels like a major scam. I will also change and update in my AC list.
Thanks for making this post.
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Kyes, the **Violations:**
1. Section 2(9) of the Consumer Protection Act, 2019 (Deficiency in Service): Failure to provide the service as per the agreed-upon terms.
2. Section 2(47) of the Consumer Protection Act, 2019 (Unfair Trade Practice): Misrepresentation of the product’s cooling power and subsequent alteration of the product page.
3. Section 2(1) of the Consumer Protection Act, 2019 (Misleading Advertisement): Advertising the AC with 5.2 kW cooling power and delivering a 4.40 kW AC.
4. Breach of Contract: Failure to deliver the product as specified in the order confirmation and invoice.
5. Causing mental harassment through telephonic conversations and failure to resolve the issue.6. **Section 420 of the Indian Penal Code (Cheating and Dishonestly Inducing Delivery of Property):** The deliberate misrepresentation and subsequent change in product specifications amount to cheating under IPC 420.
are this , for which I am going legal
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PDoes the model number match the description??
If so then it maybe a mistake in their listing, if the model number matches. It can go either way in consumer court.If you have video proof, did you intentionally buy it with the knowledge of listing being wrong?
Always check specs in manufactures website.
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Kyes , i have video recording of that the listing of 2025 1.5 ton 3 star ac was listed
as cooling power : 5.2KW but they were sending 4.40KW product and now they have updated that listing and made unavailable to hide their mistake, I am going legal rn-
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SModel number of the Samsung ac. It must be listed on the packaging or on the product. Check the model number with information on Samsung website to see what cooling power the model has
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Kbro while ordering it was 5.2W yet I received 4.40KW and afte ri reported this issue just today in morning they changed 5.2KW to 4.40 KW , I do proof that while ordering I had order 5.2KW so its just that they advertise me different and send different and now they have changed back to manipulate but I do have kinds of proofs
fun fact : same listing still have 5.2kW mentioned in images of listing which has 4.40 mentioned in descriptions
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CYes it happened. Amazon sent me ac without wifi module in it and when i tried to ask for exchange or refund they told me to call ac company and do some paper work then they’ll take acc..
But since it was just wifi module i decided to ignore it coz it wasn’t necessary -
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UMan, it is 5 step AC. What they advertised is at 120% step. it will be 4.4×1.2=5.28kw. Look at the star label they might have mentioned capacity at 100%, add 20% more and you will get a figure close to their advertised.
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ABS i sell ACs and brands dont market their ACs at their full capacity, also samsung makes shit ACs, 4400w shouldn’t even be considered 1.5Tn its 1.3Tn at best.
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UWhy isn’t the return option on their site working? (I have never ordered any big appliance form Amazon)
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NBecause you cannot return, it is service center replacement only or if it is defective or dead on areival, then when the service center people comes to install, they have to provide a job sheet with the defect mentioned, then they will replace it. You cannot return it.
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NI see only “10 Days Replacement by Brand” under returns on ACs. For large items, you cannot do anything. In good faith they do sometimes accept returns but for that the item has to be genuinely wrong item but in this case the product number matches the delivered product model number so they won’t do sh!t here.
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UAdvocate here.
File a Consumer Case. You don’t have to pay a single fee (meaning Court fee) if you are fighting in person.
Claim the total amount of the consideration of good you have given to the Amazon along with mental compensation you endured. Highlights their irresponsible nature and now their action caused you the deficiency.
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