ASUS India’s Absolute FAILURE – What Legal Action Can I Take?

[User_08cfb9a4]

U

User_08cfb9a4
PARTICIPANT
February 13, 2025 at 5:12 pm

The Situation:

I raised a replacement request on January 22, 2025, for a defective laptop.
It’s been over three weeks, and ASUS has done nothing except give me the runaround.
I have had to chase them down with endless calls and emails, yet no one is giving me a straight answer.
I was given a tracking link but no order ID—seriously, what the hell am I supposed to do with that?
Their customer support is a joke—they don’t respond, they don’t escalate, and they certainly don’t care.
Why This is Infuriating:

This delay is completely disrupting my work and wasting my time.
ASUS has zero accountability and doesn’t seem to care about fulfilling its obligations.
If I hadn’t been following up non-stop, I doubt I would have even received a tracking link.
Radio silence from their team despite me repeatedly escalating the issue.
Legal Action – What Can I Do?
I am ready to drag ASUS India to consumer court because this is outright negligence, terrible service, and a failure to fulfill a valid warranty claim. I need advice on:

What legal steps can I take to force them to act?
Would filing a Consumer Court case be the best option, or are there faster alternatives?
How do I ensure this doesn’t just get ignored like everything else they’ve done?
Has anyone else taken legal action against ASUS and won?

Also my social media following isn’t great, so would tagging them bring attention to the matter?

At this point, this is no longer just about getting my replacement—this is about standing up to a company that clearly thinks it can screw over customers without consequences.

I will escalate this legally and publicly if I don’t get what I rightfully paid for. ASUS India, you have failed as a brand.

I’d appreciate any legal guidance or suggestions.

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[User_6c4ca93b]

U

User_6c4ca93b
PARTICIPANT
February 13, 2025 at 5:18 pm

Lawyer here,

Step 1. Send a Legal Notice through your Counsel (Might resolve at this stage).

Step 2. Keep track of all the problems you are facing because of this

Step3. File Consumer Complaint in the Consumer Forum at district level yourself or through your lawyer.

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[Desisonu9131]

D

Desisonu9131
PARTICIPANT
February 13, 2025 at 7:21 pm

Hi. Advocate here. I recently had a similar problem with LG and I got my product AND a good discount on top of it.
You have got to send a legal notice first. Be assured that it’s not ‘just a notice’ because the whole narrative of your case, if it comes to that, will revolve around your notice. So make sure it’s properly drafted.
If not, file a consumer complaint.
Please do not hesitate to send a personal message if you need further assistance. Id be happy to help.

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