Bank threatening to close bank account over unpleasant interaction

[Calmmayank4739]

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Calmmayank4739
PARTICIPANT
April 9, 2025 at 6:06 pm

we had visited our branch over a fraud where there employees gather and harassed us and now they are telling they will close bank account over unpleasant interaction.We had received a letter from bank where they will close our account and they do not want to do anything with us anymore.The problem is a fraud has happen where bank is not cooperating and blames us i don’t know what to do in this case.

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[Anshdude617]

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Anshdude617
PARTICIPANT
April 9, 2025 at 6:12 pm

NAL, if there is a fraud – you should be reporting it to the police station instead of dealing with the branch on your own and report it to the bank’s nodal officer.

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[Calmmayank4739]

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Calmmayank4739
OP
April 9, 2025 at 6:13 pm

We did report it to the bank nodal officer but they are not replying thank you for your reply btw.

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[Yogeshninja994]

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Yogeshninja994
PARTICIPANT
April 9, 2025 at 6:24 pm

NAL, file a complain with the pdf or evidence at the RBI complains and mention detail of problem and all.
I think this works, no bank can close your account over interactions I believe

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[Primetejas7441]

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Primetejas7441
PARTICIPANT
April 9, 2025 at 6:52 pm

You were not aware of the process and made a scene at bank ? Otherwise they should have no agenda in cancelling your/stranger account other than personal vendetta

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[Calmmayank4739]

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Calmmayank4739
OP
April 9, 2025 at 6:54 pm

Didn’t make a scene just sat there until I got information but they were ignoring then started shouting at me.

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[Sujatapanda204]

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Sujatapanda204
PARTICIPANT
April 9, 2025 at 7:42 pm

RBI, PGPORTAL.
Don’t agree to close the account

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[Coolbro2018]

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Coolbro2018
PARTICIPANT
April 10, 2025 at 2:46 am

You should report to cyber crime office regarding this, even if bank co lperafes they still need fir from cyber crime

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[Calmmayank4739]

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Calmmayank4739
OP
April 10, 2025 at 4:30 am

We did but it says pending for long time

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[Alphabro1965]

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Alphabro1965
PARTICIPANT
April 10, 2025 at 3:15 am

Which bank is it ? If my bank had treated me in such a manner, I myself would have closed my accounts with them and moved my business elsewhere.

Why would you still want to be a customer of such a bank ?

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[Calmmayank4739]

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Calmmayank4739
OP
April 10, 2025 at 4:27 am

It’s not about being a customer to such a bank it’s about proofs after they close the account what if they refused it further

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[Ramyastar503]

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Ramyastar503
PARTICIPANT
April 10, 2025 at 7:43 am

Online file complaint at RBI Ombudsman portal. It used to be a fast paced way to resolve bank services or other disputes. Bank may not be liable for frauds unless there is

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