Can I File a Consumer Court Complaint Against Samsung for Green Line Issue on S23?

[Ravininja307]

R

Ravininja307
PARTICIPANT
April 11, 2025 at 5:35 am

Hi,

I need advice on whether I have a case for a consumer court complaint against Samsung. I bought a used Samsung Galaxy S23, now out of warranty, running One UI 7 Beta 2. A green line appeared on the screen recently, with no physical damage to the phone. I suspect it’s a software or hardware defect, possibly linked to the beta update or a manufacturing issue, as I’ve seen similar complaints online. Samsung’s service center denied a free screen replacement, saying it’s out of warranty, and quoted a high repair cost.

Iwant to know:

Can I file a consumer court case claiming this is a manufacturing or software defect, even though the phone is used and out of warranty?

What evidence would I need to make a strong case?

Has anyone dealt with a similar issue and pursued legal action?

Any advice from lawyers or those familiar with consumer law would be greatly appreciated.

Thanks!

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[Mightyeagle7323]

M

Mightyeagle7323
PARTICIPANT
April 13, 2025 at 8:55 am

Not sure about the rest but Tell Samsung to provide a written denial of repair stating the reason, including confirmation that there’s no physical damage.

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[Ravininja307]

R

Ravininja307
OP
April 13, 2025 at 8:56 am

Noted

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