- This topic has 3 replies, 2 voices, and was last updated 1 year, 1 month ago by
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BMy PayPal account is limited, and they’re asking for PAN verification. My question is that can they demand the photo of physical PAN card only and refuse the DigiLocker PAN even though it says “This digitally signed verification document is valid as per the IT Act 2000 when used electronically.”?
I’m seeing people claiming different things online. Someone said KYC should be done by physical card as per RBI (without any reference) and “PayPal as a company also has policy to ensure proper standards”. But others say that ePAN is just as valid as a physical card. If so, **do they have a legal basis to refuse ePAN in favor of photo of physical card**?
Any help or explanation, along with precise legal references, is greatly appreciated.
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RYou’re lucky they’re just asking for PAN. They may need it for it to pass their OCR scans.
Just send the actual photo. And be done with it.
They’re a US firm, the validation occurs in Singapore. They may be registered in India for compliance reasons, but they don’t necessarily have to abide by this for their internal policies.
If you haggle over this, they’ll simply permanent limit your account.
Mine was limited with no explanation, almost a decade ago, with a large amount stuck on it. Part of it was automatically refunded to clients (which I never saw). No access to the rest of it.
It’s not worth the effort, if you need your account.
There are thousands of PayPal horror stories online.
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BOkay, I understand. I’ll do that. But the question stands – if they’re doing business in India, they have to comply with Indian laws. It’s not clear to me if they have a legal basis, and if they do not, then shouldn’t they be challenged for this?
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RI think it’s more suggestive than otherwise, but I’ll let a lawyer correct me on their legal standing.
Suggestive in the sense – “This digital copy is _ALSO_ valid and will carry the same weight when used electronically as per the Indian Government”
Thus assuring businesses that they can use them.
As for challenging them, that’s a whole different story.
Even banks request physical photocopies of PAN and Aadhaar. Even if you open a 100% digital account, the account has limitations. Until you go to your bank and submit full documentation, including, physical PAN photocopies.
Additionally, it’s way too easy to manipulate a completely digital documentation. While it becomes slightly difficult to manipulate a photo (and most OCRs can catch this manipulation). So if Paypal is not tapped into the digital ecosystem for PAN verification, they can request physical scans.
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