- This topic has 75 replies, 26 voices, and was last updated 1 year, 4 months ago by
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UHi.
I test drove the newly launched Skoda Kylaq and was willing to book the car.
However, a sales person told me what I have to mandatorily buy the insurance from them. They are quoting 50k for the insurance whereas I can get the same elsewhere for 27k.
I have even received the same from them in writing. I want to teach the dealer a lesson. What are my options?
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UComplain on national consumer form
As well mail to skoda india
that will strighten them up
But skoda volksvagon future doesn’t seem bright in Germany itself-
UI have mailed and even posted on X.
They are saying please allow us time. The dealer is adamant. I was surprised they gave me in writing. It seems Skoda is in cahoots with them.
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UComplain on national consumer forum then it will take hardly 10 mins
I have myself complained of myntra when they were denying of package opening video now they are calling me and dancing to my tunes-
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Ii had complete opposite experience, got a crappy Daikin AC and lodged a complaint, Diakin replied that i havent complaint to them and i should do it.
very pessimist behaviour. is this a loophole or something.
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UNo. 1st you should establish in writing that you have complaint to the company.
Only after that you should complain in the portal.
I am waiting for Skoda’s official reply before complaining in the portal. The dealer has already made their position clear.
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UBook from a different seller? There’s no violation of enforceable legal right here, the seller will lose business if he insists on selling this particular insurance policy.
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UAre you sure? I think a dealer cannot force insurance? I was under the impression that it is illegal.
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UNothing unfair about it. There’s integration between two businesses, it’s a business decision. You might not like it, but they’re well within their rights to choose an exclusive partner.
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EI am surprised that you are asking this question
https://www.mycarhelpline.com/index.php?option=com_latestnews&view=detail&n_id=1097&Itemid=10-
UNothing on that website refers to any law which prevents a dealer and/or manufacturer from having an exclusive partnership.
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EIssuance
» No Manufacturer has given a Mandate to Dealer to deliver in car only when Insurance taken from his Dealership (Unless – there is Free Insurance Scheme – where in offer Valid when Insurance taken from Select preferred Partner Insurance Players as per Terms and Conditions of Scheme laid down by Dealer or Manufacturer)
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Ehttps://irdai.gov.in/document-detail?documentId=386178 Do read chapter three. Do some research before you call others acting smart. Now go away
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Uhttps://irdai.gov.in/document-detail?documentId=386178
This link states that Automobile dealers are MISPs and they cannot force customers to buy insurance from them.
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CDude – walk away right. He says he only wants to sell with insurance according to his policy not the government policy
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UYes but since they are the only dealer I will have to buy another car. I really wanted to buy the Kylaq.
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CSo you ask for a price if you are not going to take the insurance. They may have negotiated something keeping the profit from your insurance in calculations. You can try to ask them to reprice without that.
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CI am not talking about the insurance cost. I am talking about the cost of the car. See as a business owner – I would consider the total profit on the sale to give you a quoted price. They may have given a further discount on Car MRP for a sale with insurance vs without insurance. So you ask for the entire sale quote ( car price , accessories ) etc by letting them know not to include insurance in the quote
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U75-15=60 bro,.not 50.
But jokes aside, dealer can’t legally force you to take insurance only from them. Write to Skoda India on twitter with this email pic and Dealer details, tag their CEO, and media handles like ToI etc, and ask when thos law changed in India or Skoda follows different laws? Should get a quick response. Then go find another reputable dealer.-
UThere is no other dealer where I live.
I have emailed Skoda and also posted on X. Waiting for their formal reply. The dealer has already made their position clear.
After that I will be lodging a complaint in the consumer forum portal.
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UAsk him if he’s willing to lose a sale, just because he is stuck on Insurance. If he says yes, walk away, and speak with the Skoda Company officials.
Their CEO ID on twitter is https://x.com/Piyush_Arora_
Tag him too.
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NNo legal or legal advice lol 😂 just go and ask another dealer. I remember paying only ex showroom , road tax , tcs that’s it. No other bull sh!t. Skoda dealers are worst. They don’t match with the brand reputation.
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INAL
I guess you can send them a legal notice about unfair business trade practices. Ask them to match external policy quote or allow you to buy it externally. Based on their response, you can fight a case. Make sure to add company as a party to the case.
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FNAL
Honestly, just walk away. What the dealer is doing isn’t right, but let’s say it’s illegal (most likely is a violation of anti competitive, monopoly & consumer rights).
The other facts are that you aren’t:
– a 2-bit hypocrite YouTuber & Podcaster
– you aren’t a comedian
– no one has claimed that there is an ancient religious structure buried beneath your feet at any arbitrary point in time – astronomical or astrological / mythical.You could be dodging another bullet because Skoda isn’t exactly a popular brand in much of the developed world.
They aren’t known for their spectacular reliability, performance, efficiency, interiors etc.
So if you’re gonna spend an additional 50K, you could just level up your car?
If the dealer wants to be a cantankerous, monopolistic jackass, this is probably better than wasting your time in the legal system where you have locus standi, but you’ll feel like a locust under sandals.
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UYeah. I feel my post ownership experience will be horrible with this dealer. Looking at other cars as well.
But I was just wanted to teach them a lesson legally.
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FI get the urge. But look around you. We simply don’t have that kind of legal system. Chin up mate, you’ll find a much better car!
You can bandy that around the dealers nose. He sounds like a greedy goblin the sight of your money gone to another hits him where it hurts the most.
Also Skoda’s are just Meh…
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UI have test driven all NCAP rated safe compact SUVs and crossovers under 15L. Kylaq is the only one I genuinely loved driving.
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UI will suggest you find a different car. If they are the only seller for Skoda in your area, I am guessing they are also going to be the only service centre around.
If they are behaving badly now, think how they will treat you once they take your money.
The pain is not a short term one, it’s going to be bad in the long run as well. Find a different brand.
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UFrom the post, it seems the dealership is from Dibrugarh. You can also purchase vehicle from other dealerships within assam. There is one in Nagaon and another 2 in Guwahati. You can drive back from there. It would be one time drive only and who knows you might get a cheaper price. It is also cost effective but you have to spend some time in travelling.
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UI had the same issue with Hero while buying a new bike so I complained in the head office mentioning the gov rule which allows customers to buy bike insurance other than dealership but i already paid the amount as I had no option,later i got a call and they refunded 2500 rs in cash to match the outside insurance amount.
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HGet a quote from outside. They will match it. They do this with noobs like you. No need to get hyper.
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YConsumer is a king, you have the money and power
Don’t bend the knee. Just move one try other dealers but let them the reason you are moving away. -
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BPlz put up a post on LinkedIn as well.
Here’s the profile of their india head : https://www.linkedin.com/in/piyush-arora-9b1b02135?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=android_app
You may find other skoda/VW employees as well on Linkedin
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