College messed up my marksheet years ago—now it’s affecting my WES and they’ve gone silent. Can I escalate to Mumbai University or take legal action?

[Desibear5738]

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Desibear5738
PARTICIPANT
April 21, 2025 at 4:11 pm

Hey everyone,

I graduated from an engineering college affiliated with Mumbai University back in 2017. I got all my results and marksheets at that time, and everything seemed fine. Fast forward to 2023, I moved to Canada and recently started my WES (World Education Services) process. As per WES requirements, I requested fresh transcripts from my college in March 2025—they must be no older than 6 months.

So far, so good.

But here’s where things get messy…

Out of the blue, while Mumbai University is validating my transcripts, my parents got a call from the college saying that my Semester 5 marksheet has the wrong SGPI printed.

Naturally, I was confused—how did this not come up when I requested the transcript? Why now, after all these years, during my WES evaluation?

I emailed the college immediately since I’m in Canada and my parents are elderly. They didn’t reply. So I called. They told me I need to submit the original Semester 5 marksheet so they can reissue a corrected one. But I have the only copy, and it’s with me in Canada.

Then they said something totally sketchy: I need to raise a request saying I “lost” my marksheet so they can issue a new one with the correct SGPI.

When I pressed them for written confirmation or an email explaining their error, they just stopped replying—no response to emails, no one answers calls, and when my friends or family try to reach out, the staff just say “call later.”

Here’s where I’m at now:

This error is on their end, and it’s causing delays in my WES process.

I’ve already used this marksheet for jobs, Canadian studies, and other official processes without any issues until now.

I feel like I’m being stonewalled for their mistake.

So my questions:

Is there a proper way to escalate this to Mumbai University or lodge a formal complaint?

Has anyone faced a similar situation and taken legal action?

Any advice on how to deal with an unresponsive college admin, especially from abroad?

This whole thing feels shady and super frustrating, and I’d love to hear if anyone has navigated something like this before.

Thanks in advance!

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[Saurabhtiger426]

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Saurabhtiger426
PARTICIPANT
April 21, 2025 at 8:15 pm

I don’t have any solution but sympathy you.

Indians will be the first ones to block an another Indian from progressing.

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[Fiercerushabh742]

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Fiercerushabh742
PARTICIPANT
April 22, 2025 at 2:25 am

I know it’s a legal sub, but why don’t you reach out to transcript consultants ?

They might have contacts in the University of Mumbai and might be able to get things done much quicker.

Most of them don’t ask for original documents either, they are fine with scanned copies.

An example one is below (not affiliated with them in any way)

Transcript for Mumbai University

Edit :

Also, Not a Lawyer.

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