- This topic has 8 replies, 4 voices, and was last updated 1 year, 4 months ago by
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UHello everyone,
I work at Kotak Mahindra Bank and encounter an issue with an accidental emergency loan disbursed to my account on January 15th. While exploring the platform, the loan was approved and credited to my account without my intention. I immediately contacted customer care, and they assured me the loan would be canceled by January 29th. However, after multiple follow-ups, I was told to transfer the amount to a loan account to process the cancellation, which I did. Now, I am being asked to pay interest despite informing customer care on January 15th.
I escalated this to higher authorities within the bank but have not received a resolution. I mentioned in my email that I may need to reach out to the RBI Ombudsman if I don’t get a response soon. I’m seeking advice on whether I should escalate the matter to the RBI Ombudsman tomorrow if I don’t receive an update, and whether doing so might negatively affect my job. Should I just pay the interest and move on?
Any advice from others who have faced similar situations would be helpful
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SIf Kotak has mailed you asking for time for investigation and given a date, you will have to wait atleast 30 days from the date of 1st complaint to proceed to Ombudsman.
However if they have given their final verdict, you should file a complaint on Ombudsman immediately.
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Uwill there be any impact of my employment with them? that’s the only concern. all other proofs i have that i called multiple times to customer care to update me on my request. everybody told me wait ma’am it will be done by 29th. but they haven’t taken any action on the query raised on 15th. they are not accepting that it’s their fault
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SIf there was a genuine problem from Kotak’s side, it shouldn’t affect your employer employee relationship.
However, if there is any retaliatory action taken against you, that’s on Kotak, and you will have to lawyer up for it separately.
Both the issues are different and if they take such action, you could drag them to the Labour court as well.
I would suggest to escalate the issue to highest level on Kotak before ultimately filing complaint on Ombudsman.
CC the Higher authorities and give them 5 working days to work on it. Tell them you aren’t satisfied with the treatment and response you are getting from the normal customer support team and ask them to interfere otherwise you will raise the issue to Ombudsman level.
If they don’t respond to you or don’t take action acceptable to you, you should directly raise it to Ombudsman.
Fill the Ombudsman form genuinely and tick the Employer Employee relation box.
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Ui already dropped email to the higher authority. also discussed with 1 2 colleagues. they said no body will care about it. this is how the things are here. and only you will be affecting by this.
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SOmbudsman should do the trick then. The bank is illegally charging you money for a loan you didnt take.
File a ombudsman report. Meanwhile just in case talk to a lawyer or two who have some knowledge in civil lawsuits against banks and financial institutions (in case the bank retaliates by firing you, which has less than 5% chance of happening).
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