Croma return order picked up but no Refund

[User_36b38463]

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User_36b38463
PARTICIPANT
February 26, 2025 at 5:56 am

It has been approximately five days since my return order was picked up by Croma. Despite my repeated efforts to contact their customer team via email and phone calls, I have consistently received the same response: “Please wait for seven working days.” I have also confirmed with the delivery person who collected the return order. They have confirmed that the order has been delivered to their warehouse. However, due to a technical glitch, the order status is not being updated, resulting in your order being placed on hold. Anything that can be done against them? I’ve also filed a complaint on national government helpline.

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[Epicstar4495]

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Epicstar4495
PARTICIPANT
February 26, 2025 at 5:59 am

file a charge back on your card and state the problem you should be covered

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[User_36b38463]

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User_36b38463
OP
February 26, 2025 at 6:00 am

The problem is, I made the payment using gift cards 🙁

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[Epicstar4495]

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Epicstar4495
PARTICIPANT
February 26, 2025 at 9:48 pm

contact the gift card company babe and dispute the charge

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[User_36b38463]

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User_36b38463
OP
February 27, 2025 at 7:34 am

Yeah, called the croma, said I want to raise a dispute for my gift card. Told me to wait 24 hours, which I have been waiting for almost a week now. I feel like my 5k is just gone now.

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[Epicstar4495]

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Epicstar4495
PARTICIPANT
February 27, 2025 at 7:41 am

i’m so sorry this has happened to you. don’t know if there is a small claims court in india where you can dispute this type of stuff.

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[User_36b38463]

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User_36b38463
OP
February 27, 2025 at 7:44 am

Anything that can be done? I’ve mailed to the grievance officer, nodal officer, but no communication. Have also filed a complaint on national consumer helpline and voxya.

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[Epicstar4495]

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Epicstar4495
PARTICIPANT
February 27, 2025 at 7:45 am

uff can’t believe they are ignoring like this 😭 can’t even attend to problems

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[User_e33fc3f8]

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User_e33fc3f8
PARTICIPANT
February 26, 2025 at 5:59 am

Most likely, you’ll have your refund. If they say 7 working days, you must wait till then. After that, you can take action. These systems are mostly automated.

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[User_36b38463]

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User_36b38463
OP
February 26, 2025 at 6:01 am

I’ve been getting the same response from them. They keep increasing the days. Every day they add up a week

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[User_e33fc3f8]

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User_e33fc3f8
PARTICIPANT
February 26, 2025 at 6:20 am

Give it 7 days. I’ve had Croma refund issue too, but it came automatically.

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[User_36b38463]

U

User_36b38463
OP
February 27, 2025 at 7:36 am

Thing is they are not even updating the status that the order has been picked up. I get messages daily that the delivery guy is out to pickup the return order. It has been a week now since the return order was collected

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[Smartshashank8200]

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Smartshashank8200
PARTICIPANT
February 26, 2025 at 8:59 am

Escalate to the CEOs desk

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[User_1b82c71e]

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User_1b82c71e
PARTICIPANT
March 23, 2025 at 7:48 pm

Hey there 👋🏻, can I know after how many days have you received your refund?… I am also having the same issue 😞

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[User_36b38463]

U

User_36b38463
OP
April 3, 2025 at 3:34 pm

Sorry for the late reply. I received it after 9 days

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