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UHello everyone,
I’m in a bit of a dilemma and could really use some legal guidance. I signed up for a 12-month Cult Fit membership (plus 2 complimentary months and 45 pause days), starting on December 2, 2024. After just about 3 months of using the membership, the gym I signed up for suddenly closed down.
They offered me an alternative gym, but it’s:
1. Farther away than they initially claimed.
2. Smaller and overcrowded, with significantly fewer facilities compared to the original one.
3. Requires mandatory parking fees, which the original gym didn’t have.Since then, I’ve been stuck in an endless loop of communication with their support team. Initially, they offered a 30-day extension, which was later increased to 45 days. However, it has already been 15 days since the gym closure, and I haven’t been able to work out during this time. Effectively, the extension now amounts to just 30 days, which is not acceptable.
I have repeatedly asked them to provide official documentation justifying their stance on refusing refunds and limiting extensions, but they only send generic responses and links to terms and conditions that don’t address my concerns. Recently, they even closed one of my support tickets without informing me or providing a resolution.
The last time I spoke to them, I clearly informed them that I do not wish to continue their service and that I have filed an NCH complaint against them. I also attached a screenshot of the complaint. Since then, they have completely ghosted me, and it has been more than a week without any response.
I’m mentally exhausted from dealing with this and feeling helpless.
What legal options do I have at this point? Should I send a legal notice or approach the consumer court? Any guidance would be greatly appreciated.
Thanks in advance.
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