Delhivery branch refusing to deliver slightly bigger packages.

[Epicpanther5847]

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Epicpanther5847
PARTICIPANT
April 28, 2025 at 1:18 pm

I live in a village in Uttarakhand where Flipkart delivers parcels only through Delhivery courier service.
Normally, due to hilly terrain, we mutually agree with the delivery boy to pick up parcels at a shop around 6 km away, which is acceptable.

However, the nearest Delhivery branch (25 km away) uses only a scooty to deliver parcels for our area.
They are refusing to deliver any slightly larger packages (like a kid’s tricycle around 3–4 kg) because they “don’t fit” on the scooty along with other small parcels.
As a result, larger packages are either lying at their branch or returned without any real attempt at delivery.

Since Flipkart doesn’t offer any other courier option here, this is becoming a serious problem.

What should be done in this case? Aren’t courier services responsible for delivering all packages, regardless of size?

Would appreciate advice on how to escalate this properly.

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[Mightyrider4357]

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Mightyrider4357
PARTICIPANT
April 28, 2025 at 1:39 pm

You found a problem. Fix it. Make a side business. Win-win.

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[Epicpanther5847]

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Epicpanther5847
OP
April 28, 2025 at 1:48 pm

I actually thought about that too.
However, the parcel volume here is quite low — people have only recently started ordering online, and it’s still not very common.

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[Calmchetan114]

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Calmchetan114
PARTICIPANT
April 28, 2025 at 2:13 pm

It will grow. You can write on twitter and tag all relevant folks ? Flipkart takes pride in being able to deliver to remote areas.

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[Anvidude738]

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Anvidude738
PARTICIPANT
May 1, 2025 at 11:07 pm

Rent a space where the delivery guys drop off large packages. You pick up those packages once a week and hand it in your town/village

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