Duped by Family Member, any possible action ?

Community Forums Legal Advice India Duped by Family Member, any possible action ?

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    • #36124 Reply
      User_8dd634fc
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        U
        User_8dd634fc
        PARTICIPANT
        March 13, 2025 at 3:51 pm
        We were recently looking to buy an AC for the upcoming season and despite my resistance, parents decided to buy it from our relative who runs a Mitsubishi agency.

        I didn’t resist because I thought they are thieves, in my experience huge Financial transactions between Family Members is never a good thing. And I believed better deals could be found online.

        My Parents (Middle Class, not tech savvy) decided to go to their agency where they decided to get an Inverter 3 star split AC. They fixed the price at 28k with installation charges quoted at 7k. I could not go sadly due to my college.

        Today when I came home from College, to my shock I found that the AC installed was a 2 star non inverter AC. When I asked my Mom, she was confused and decided to call our relatives. They said we didn’t talk about 3 star inverter but a Non Inverter AC. And the company only makes Non inverter ACs in 2 star tag.
        What’s more is that the installation also costed 11k !! They said some copper pipe was required which costed 5k.

        The 2 star non inverter ac was never communicated to either mom or dad at any time. My Mom didn’t realise it is a 2 star ac. When I searched for the price of this model online, it was 26.5k + installation. I immediately asked my mom for the receipt of the Ac, she said they didn’t receive any receipt and will be sent on Monday.

        For written proof, we only have the quotation papers which mention a 3 star inverter AC. I know that action can be taken under the Sales of Goods Act under exception of caveat emptor by description and sample, but it seems my very trusting father made a statement to my relatives – “We don’t know much about all this AC things, please do whatever you feel is the best for our home !”

        My parents are also insisting that we do not pursue the matter legally because it will ruin our relationships but I believe it was over the moment they cheated us. Can anything be done here ?

        TLDR – Relatives scammed unknowing parents and parents do not want to pursue the matter. We have little written proof but my father’s statement may be used against us.

      • #36130 Reply
        Happyshark11
        Participant
          H
          Happyshark11
          PARTICIPANT
          March 13, 2025 at 4:00 pm
          File a consumer complaint against them.

        • #36129 Reply
          Supercharu1957
          Participant
            S
            Supercharu1957
            PARTICIPANT
            March 13, 2025 at 4:14 pm
            How does AC installation cost 11k? I bought a split AC from Amazon and the installation was just β‚Ή1200.

            • #36136 Reply
              Silentshashi7569
              Participant
                S
                Silentshashi7569
                PARTICIPANT
                March 13, 2025 at 4:33 pm
                Installation ke kabhi bhi itne zyada charges lagte hi nhi h. I mean 11k is too much for installation.

              • #36135 Reply
                Calmsmriti9199
                Participant
                  C
                  Calmsmriti9199
                  PARTICIPANT
                  March 13, 2025 at 4:59 pm
                  It could cost that much if the copper pipe connecting the outdoor to indoor is added extra

                  • #36139 Reply
                    Supercharu1957
                    Participant
                      S
                      Supercharu1957
                      PARTICIPANT
                      March 13, 2025 at 5:07 pm
                      No way! Copper tube costs like 2k for 15 meters. That’s more than enough for most homes.

                  • #36134 Reply
                    Khushistar405
                    Participant
                      K
                      Khushistar405
                      PARTICIPANT
                      March 13, 2025 at 7:24 pm
                      Outer unit must have been rt next to the inner unit. 1200 is ridiculously low. Or unless you did it from a third party in which case warranty is void

                      • #36138 Reply
                        User_884efd64
                        Participant
                          U
                          User_884efd64
                          PARTICIPANT
                          March 13, 2025 at 10:28 pm
                          I paid 675 for installation by Daikin offical vendors.

                      • #36133 Reply
                        Wisehawk7332
                        Participant
                          W
                          Wisehawk7332
                          PARTICIPANT
                          March 13, 2025 at 9:11 pm
                          That depends on length of the copper tubing and the gas filling needs. The 1200 is the minimum installation charge if your outdoor unit is just on the other side of the indoor unit. If the distance increases, so does the cost.

                          I am currently looking at installing tubing for a VRV AC setup and the tubing itself costs ~1.05L and another 16k for installing it.

                      • #36128 Reply
                        Calmsmriti9199
                        Participant
                          C
                          Calmsmriti9199
                          PARTICIPANT
                          March 13, 2025 at 5:01 pm
                          Brother – I own over 30 acs accross my houses and airbnbs. I think the cost of AC is correct. 3 star are min 35-40k especially Mitsubishi. The installation could also be expensive since the copper wire is additional. Also the company takes care of the installation and doesn’t have any ties to the dealership for this

                          • #36132 Reply
                            Venkatstar244
                            Participant
                              V
                              Venkatstar244
                              PARTICIPANT
                              March 14, 2025 at 4:10 am
                              This

                          • #36127 Reply
                            User_11f23d9c
                            Participant
                              U
                              User_11f23d9c
                              PARTICIPANT
                              March 13, 2025 at 7:52 pm
                              yeah the installation is usually around 1200-1500 without extra copper, and some companies provide free installation too

                            • #36126 Reply
                              Arohipanda989
                              Participant
                                A
                                Arohipanda989
                                PARTICIPANT
                                March 14, 2025 at 5:17 am
                                28k for mitwubishi is pretty cheap op and mitsubishi dosent offer copper piping with the ac i think unlike regular brands, hece the extra installation cost and the dealer wont be making any commision on it dont worry

                              • #36125 Reply
                                Happystar6849
                                Participant
                                  H
                                  Happystar6849
                                  PARTICIPANT
                                  March 14, 2025 at 12:28 pm
                                  3 star split AC usually costs around 40k.

                                  I have a high end mitsubishi which costs around 70k.

                                  It’s a great company, don’t think too much. Enjoy the chilly air flow….

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