False claims by urban company on TruWater RO bought 2.5 years ago

[Cleverbear5829]

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Cleverbear5829
PARTICIPANT
February 22, 2025 at 9:09 am

I bought a TruWater RO 2.5 years ago from urban company. At that time it was advertised as native RO and had infographics stating that after first 2 years of free service, 4500/- has to be spent on service AMC every 2 years. They soon took the TruWater native RO off there websites and all such infographics were taken down. Also, they have scrubbed the internet to take off all such infographics claiming such AMC service on old RO purifier.

Now they have new M1 and M2 purifier with similar advertising.

When I reach out to them now, they say that I need to book standard RO service of 4000/- (1 year warranty if native RO supplies is used by technician, which they try not to use. Otherwise 2 months warranty). They are not commenting anything on advertised 4500/- AMC for 2 years like they did when I bought the product.

I want to ask you all, if I have a case worth pursuing in consumer court/forum basis the above details?

I’m quite fed up with every company trying to extort money with such tactics. For once I want to do something about it but unsure if I would be able to make a substantial case out of this.

Please advice.

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[User_120c24c4]

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User_120c24c4
PARTICIPANT
February 22, 2025 at 9:12 am

I was considering ordering the M2 purifier from that company. I will follow your post to observe the outcome. Based on the results, I will determine whether to proceed with the booking.

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[Cleverbear5829]

C

Cleverbear5829
OP
February 22, 2025 at 9:24 am

Funny thing that they don’t have any AMC plans that I can find, even for M1 and M2 purifiers. It’s just advertised in infographics.

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[User_d49569ef]

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User_d49569ef
PARTICIPANT
February 22, 2025 at 11:22 am

It is an indirect one, we can change the filter after two years, then a new two year warranty kicks in

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[Superjeevan1561]

S

Superjeevan1561
PARTICIPANT
February 22, 2025 at 11:55 am

I think it will be cheaper to get the 4000/- service and not waste time in consumer court-which will take 1 year in the least

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[Luckykush8169]

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Luckykush8169
PARTICIPANT
February 22, 2025 at 1:58 pm

is this the same advertised by foodPharmer – maybe reach out to his and ask what kind of product does he want his brand to be associated with?

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