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KFirst ever consumer court experience (In person – case accepted)
Hello everyone, if you have read my previous post ~ https://www.reddit.com/r/LegalAdviceIndia/s/9bSztmM8Wg
Where I shared my experience with the filling of consumer complaint through district consumer forum. Here is the update ~> First
The the office start time is 10 AM and I arrived exactly at 10 and only cleaning staff was there. I sat at a place and within no time (30 min or so) people started gathering up the place. 90% of them were on black suit – lawyers. Some are directly entering the court room, seeing them I also entered and sat inside.> Second
Inside view: Definitely not like from the movie Veer Zara court room but like any other Indian govt office. Old desks and file all over, one computer and three big chairs on the stage, one of them was turned back, towards the wall.> Third
I saw everyone approaching the person (who I assumed going to call case number by number). I thought he’ll put their case first or what? Why everyone is approaching him. I thought what if the system is really corrupt what a common person think ~ like do I have to bribe him to put my case earlier. Not accusing – Just thinking based on what I have seen in serials/movies.> Fourth
Inside I saw lawyers having files with date 2020, 2021, 2022.. and so on. These many years and the cases are going on. For a second I started counting my possible years.> Fifth
As soon the judge enters, everyone stands up, till the judge sat on the main chair, then everyone else sat on respective chairs.> Sixth
Within 30 seconds, the person start calling cases and within 1-1 minute, he was like, next date, this, next date that. Like within 10 minutes 10 cases got their next date. In some, both the parties were absent, in some only complainant. (I was thinking of Sunny Deol movie taarikh pe taarikh is so real!! Like I’m physically and mentally harassed and then planned to fight my case, but then this taarikh thing!! OMG). Kab tak.> Seventh
Not a single case argument, everyone was getting next date. Their lawyers were there asking for next date. In some cases I heard, judge saying, “this is last chance”> Eighth
My name was called, I straight away reached to the desk, thinking the opponents will also come to the desk (it was super crowd inside the court room). I said, I’m the complainant, ready with my arguments and facts.> Ninth
The judge wrote something on my file and gave next date. Saying, case admitted.By this, it will be almost an year since I purchased the product and faced problem, trauma and investing my TIME and money to it.
Let’s see. Hoping for the good.
(I’m not from legal background ~ so can’t answer your questions or doubts if you have, but If I can I’ll reply)
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CThanks for your update.
Have you tried the National Consumer Helpline (NCH)? I filed a few complaints online with big and small companies, and all of them agreed to resolve the issues. They didn’t drag it out at all.
One company failed to resolve the issue, so the NCH suggested I file a case on edhakale, an online portal. But I was a bit scared and worried it might take time.
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